Nomaco Insulation is the global leader in manufacturing polyethylene foam insulation products that are used in the residential, commercial and industrial refrigeration applications. With no CRM system and a remote sales organization the company was struggling to efficiently manage and respond to customer inquiries. Read the full Case Study >>

DSI Security Services is a full service security company that specializes in contract guard services, CCTV, access control systems, fire/burglar systems, and barrier arms. DSI has realized a high level of growth and our internal systems for managing sales and customer relationships were severely lacking. Read the full Case Study >>

Sharla H Jones
DSI Security Services

Ologie is a branding agency that helps companies, institutions, and organizations discover their story and find their true voice. The company focuses their talents in four areas that greatly affect the quality of life and economic impact: health, wealth, education, and community. Over the past two years the company has experienced a high degree of growth and was having difficulty managing and sharing customer data within the organization. "Organizing data and reporting on it was a complete mess," said Melissa Wine, Marketing Coordinator at Ologie. "We knew we needed a CRM solution that would enable us to manage a lot of data and could be customized to meet our unique business requirements. Read the full Case Study >>

Melissa Wine
Marketing Coordinator, Ologie

Venture Corporation based on Northern California, is one of the largest builders of business properties for sale. Similar to other development firms, Venture manages an abundance of data including more than 220,000 real estate brokers and dozens of complex development projects. The company had been seeking a flexible CRM solution to address the unique aspects of the commercial real estate industry. After an exhaustive search they selected Commence CRM based on the products flexibility, off line capability and ease of use. "We use Commence for multiple facets of our business from account management and reporting to marketing and project management," said Robert Eves, President of Venture Corporation. "Commence calls it a CRM solution, but its so much more. The product enables us to manage and track business appointments, manage employee schedules, manage contracts and projects and ensure we are communicating efficiently within and outside of our organization. Commence has proven to be a reliable solution that has become the cornerstone of our operations." Read the full Case Study >>

Robert Eves
President, Venture Corporation

Commence has been one of the most important tools for our business says, Cliff Treat. "The products robust functionality coupled with complete flexibility to translate ideas into actions has enabled us to present a responsive “client facing side” of our business to customers. We use Commence to support not only our desktop environment, but also a wide array of services through our website in order to support our field agents and customers. We are extremely pleased with the product and the support we receive from Commence Corporation." Read the full Case Study >>

Cliff Treat
Vice President, The Talon Group Escrow & Title Services.

Randall Ritch, Technical Sales Consultant with SPL, Inc. Hydrocarbon, based in Houston indicated, selected Commence CRM. “ I have used the product before to help redefine the business practices for an organization I worked for so I knew it would be a good fit for SPL. Our initial goal was to stream-line the Quotation/Proposal process to shorten the time from request to response. From the outset of this project Commence had been open to new ideas and ways to maximize the benefits of their application to serve our needs. In our case, we asked them to look at a marriage of their application to Aspire Technologies, Inc Quotewerks. Commence was very easy to work with and paid close attention to our requirements. Support from the company has been very good. “

”The integration was excellent and the net results to date has been a higher net return and improved client relations. The impact on SPLs bottom line has been an increase of net revenues by 114% due to Commence CRM.“ Read the full Case Study >>

Randall Ritch
Technical Sales Consultant, SPL, Inc. Hydrocarbon

BDP International is one of the leading privately held freight logistics/transportation management firms based in the U.S. It operates freight logistics centers in more than 20 cities throughout North America and a network of subsidiaries, joint ventures and strategic partnerships in more than 120 countries. The company serves more than 4,000 customers and employs approximately 2,600 individuals around the world.

As a global business serving an international customer base, BDP relies on a dispersed sales force to sell their import and export services. Rather than assign sales people to specific accounts, sales professionals handle particular geographic regions. “This requires extensive coordination and data capture between sales people in different regions”, explained Michael Colucci, business analyst, BDP International.

To improve use of their resources and create efficiencies in their sales processes, BDP implemented Commence Customer Relationship Management (CRM) software. To improve use of their resources and create efficiencies in their sales processes, BDP implemented Commence Customer Relationship Management (CRM) software. “We put together a team of people to evaluate different solutions and selected Commence based on the product’s functionality and cost,” added Colucci. “It fit our needs the best and with each passing month we continue to find new ways to get value out of the solution.” “We put together a team of people to evaluate different solutions and selected Commence based on the product’s functionality and cost,” added Colucci. “It fit our needs the best and with each passing month we continue to find new ways to get value out of the solution.”

Approximately 140 users - mainly sales professionals and select operational staff - are on the Commence system. “Through Commence, our sales people have full visibility into account activity regardless of where they are in the world,” said Colucci. “Someone may call on an account for the first time in their region but can easily learn that we’ve been doing business with that company for years in another area. It empowers the sales person with information and enables us to transform a cold call into one that has a much higher chance for success.”

“Commence has been a responsive partner and has been very helpful in allowing us to gather and share information on a global basis among our sales forces in different regions of the world.” Read the full Case Study >>

I joined a new company and I hope I can convince them to implement Commence.I think back to those happy days of Commence, which I have to say is the most user friendly, logical and pretty system that I have ever used. Like an i-pod, Commence was intuitive in its operation. I will stop ranting now, but I just wanted to let you know how bloody fabulous Commence is.

Tony Line
Senior Consultant, HR GO Accountancy Recruitment

Commence has improved the way we conduct business with our customers. Employee productivity has increased dramatically and customer service and satisfaction are at an all time high.

Rick Smith
Corporate Moving Systems

Easy to learn, lower cost systems like Commence deliver the essential functionality needed for customer focused sales and marketing in a manner that is financially sustainable for small to mid-size businesses.

Inc. Magazine

CapGenic Advisors, provides merger and acquisition intermediation, corporate development, alliance building and capital formation, with a focus on analysis, formulation, refinement, and implementation of successful business strategies. We were managing the business using ACT and Excel spreadsheets, neither of which was allowing us to consolidate and manage customer data, properly follow up on new business opportunities or maintain a complete historical record of activities and correspondence. After reviewing several web based CRM solutions we selected Commence based on the company’s impressive track record, strong customer references and two product features that seem to differentiate Commence from the pack. First, the user interface was by far the best we had seen and the easiest to use. Second, the product’s ability to enable us to see a complete 360-degree customer profile on one screen was critically important. There is no scrolling or jumping from page to page making the user experience much better.

We are quite pleased with our decision. The product has been very easy to use and the implementation process was very well managed by the Commence service and support team. Commence has provided us with exceptional value and has helped us to manage our business more efficiently.

George Mulling
Managing Partner, CapGenic Advisors, LLC

"The product's flexibility is it's strength” says Kiehl. “When you are in a highly regulated industry you need to be able to make changes quickly. Commence allows this without outside programming expertise. We have found Commence to be remarkably stable and the company has offered excellent support. I consider the product an ideal information management tool."

Bryan Kiehl
Vice President, GenBio

System Support Solutions opened its doors in 2001. We were looking for a CRM solution that would serve to automate, streamline and be the core system for managing sales. Our use of Commence CRM over the past decade has done much more than that. Commence has provided complete sales process automation from initial prospect info logging, through quote document management and on to support incident and contract administration. Read the full Case Study >>

Peter Schoon
Inc President, System Support Solutions

Garry Sanders
Operations Manager, New York Post

Gretchen Vito,
Marketing Specialist, SIEMENS

INQUARTA

I have spent more than 15 years in the education industry and have never found a CRM solution flexible enough to accommodate our unique needs until I found Commence. Commence has become an integral part of our business and has accommodated how we work with pre-med, pre-law and pre MBA students year after year. We have locations in several sates such as Colorado, California and Texas and run the software on desktop PC’s and laptops. No matter where we are, Commences ability to synchronize data keeps us all up to date. Quite frankly, without the Commence CRM system we would be lost. You won’t find a better CRM system for you money.

Don Osborne, INQUARTA

YKK (USA) Inc.

Keith W. Torrance
Director of Marketing
YKK (USA) Inc.

Handyman Connection

The Home Repair business is ever changing, requiring a certain flexibility uncommon to many industries. As the franchiser for the Handy Man Connection, the fourth largest re modeler in the United States, we required an easy to use flexible CRM system that did not require a lot of IT knowledge to maintain. We found just what we need in Commence CRM, and have been using the product very successfully for the past eight years. We have been able to tailor the solution ourselves without outside resources and roll it out to locations throughout the United States and Canada. The built in functionality, flexibility and user friendliness of the Commence architecture has contributed greatly to the ongoing success of the Handyman Connection system and has enabled more than 140 locations in North America to focus on the core business of home repair, remodeling and customer service and not their IT infrastructure.

Mike Wolf
IT Director
Handyman Connection

TLIC Worldwide, Inc.

My organization has used other CRM solutions in the past such as Act and Goldmine but we need more robust functionality and flexibility to meet our growing business requirements. One of our customers introduced us to Commence and we were amazed at the combination of functionality and flexibility; especially how easy it was to customize the screens, fields and the database. The flexibility of Commence was the main reason we purchased the product and it has met our past and continues to meet our present requirements. Service and support from Commence has been exceptional for the five years we have been using the product. The technical support staff is knowledgeable, polite, professional and extremely helpful.

Steven Palange
President & CEO
TLIC Worldwide, Inc.

Escrow Partners

Based in Washington State, Escrow Partners, Inc. provides real estate escrow services to home buyers and sellers in the Seattle-Bellevue area. Escrow Partners acts as a third party on behalf of the buyer and seller to arrange and coordinate all the components of a real estate transaction, including clearing of property title, signing of legal documents and transfer of funds. To effectively manage the details of a real estate escrow closing, Escrow Partners must keep all parties involved and fully up-to-date on the progress of every transaction.

Escrow partners selected Commence CRM, a low cost, easy to use solution designed to simplify customer relationship management and ALLURE, a complete solution to extend business operations to the web. Commence made it easy to manage business relationships with customers, vendors, suppliers and partners – significantly improving productivity and efficiency. Using Commence, Escrow Partners assembles all the components of a real estate transaction into a single client folder. With centralized access to all critical information, Escrow Partners can instantly view key documents, track important deadlines and continuously update customers and partners with the latest status.

"Commence has allowed us to develop new ways of doing business and change our business model on the fly” said Mike Stevens, president of Escrow Partners. “Our Commence solution is so logical, so easy and so convenient, our employees can’t afford not to use it- it makes our lives so much easier."

Mike Stevens
President
Escrow Partners

Path Technology, LLC.

The founders of Path Technology had one objective in mind when they founded their business, and that was to create one of the most innovative and highest quality IT service business in the industry. In order to achieve this we needed a CRM solution that was flexible enough to manage our growth. Today, our entire business is dependent on Commence and we continue to quickly and efficiently make changes to the functionality, almost on a whim. We looked earnestly into other distributed database solutions, both networked and web-based. Commence was the right choice to launch Path Technology and has continued to be the right choice today.

J. J. Julian
CEO
Path Technology, LLC.

Evangelical Community Hospital

Our hospital was looking for a flexible helpdesk application but we could not find one with the features we were looking for. In addition, our staff already had a heavy workload which necessitated that any CRM program be simple and require a minimal amount of user input. .We considered writing our own application, but didn’t have the time or resources to invest in a project of that nature. The only real solution was a customizable application that would allow us to shape it to our needs. After a four-month search, we choose Commence.

We decided to on Commence because it offered a high degree of flexibility through customization. We were able to quickly setup and deploy the program with a minimal amount of user training, then make changes as needed “on the fly”. The automation features that can be built into the application simplify or eliminate many of the mundane documentation tasks that were keeping our staff from recording important calls and events. With the addition of the Allure web server, we even accept requests via the corporate intranet.

We are now also using Commence for publishing system event and downtime notifications, project management, calendaring, and a host of other things not considered in the original project….all attributable to the flexibility of the Commence CRM application.

Kevin Delsite
IS Technical Specialist
Evangelical Community Hospital

Vanity International

Vanity International is the world's premier vanity design firm. We work with many Fortune 500 firms and specialize in an emerging area of strategic marketing that can actually increase sales through the flawless recall of advertised numbers. When combined with an Internet addressing, this becomes what we call Magneticsm Branding. It’s the old Roman strategy, only “all roads lead” to you!

Our objective when searching for a CRM solution was to run a paperless office. In order to achieve this we needed the ability to consolidate data and connect clients or companies with various associates that often change throughout the year. The Commence system was extremely flexible in this are, allowing us to connect one or many companies with different associates. We looked at other CRM solutions and could not find this capability in any of them.

System 451

System 451 – is a provider of software solutions for the health care industry. Our core product, RadSYS, completely manages the operations of a diagnostic Radiology facility such as patient registration, patient tracking, billing & collections, paperless medical records and electronic data exchange. Commence is the backbone of our solution and customers are always impressed with the workflow efficiencies we are able to provide. Using the Commence API, we merge radiology information into the system offering customers one complete solution for managing their diagnostic center.

The strength of Commence is the products flexibility, which has enabled us to tailor RadSYS to each practices preferences. This has helped System 451 to be extremely competitive and achieve a high level of customer satisfaction.

Alan J. Sims
President & CEO
System 451

Kärki-Agri 

Kärki-Agri is a leading provider of cattle nutrients in Finland. The company has experienced continued growth and was looking for a way to become more efficient with handling and processing high order volumes. Due to other unique business requirements traditional out-of the-box CRM solutions simply would not meet their needs.

The company engaged CRM Invest, a Commence Business Partner in Finland to tailor the Commence CRM system to meet their requirements. The company required 17 users most of whom use Acer w500 tablet pc’s to take and send orders on the go.
Read the full Case Study >>

QlikPower 

QlikPower is a leading Business Intelligence company serving the UK and Irish marketplace, delivering BI solutions based on the QlikView platform.

Having implemented Commence CRM from they now have a complete customer management solution which has dramatically improved the entire Marketing, Sales and Customer Support operations within QlikPower.
Read the full Case Study >>

Paddy Moore
COO, QlikPower

Legalrisks.co.uk 

Maintaining a competitive cost structure is paramount to success in these turbulent times, particularly in the insurance industry. With intense competition, companies need to have more than just top quality products and services; they also need to be strategic in acquiring new customers and have systematic business processes that speed the conversion from prospect to client.

To streamline office procedures and strategically market insurance products to clients, Legalrisks.co.uk relies on Commence RM. Commence Corporation’s “best in class” CRM software offers a comprehensive suite of applications for business contact management, sales and sales force automation, marketing, campaign management, lead management, project management, customer support and analytics. Read the full Case Study >>

Paul James
CEO, Legalrisks.co.uk

Megasealed Bathrooms 

Drowning in paperwork and struggling to track quotes, completed jobs, daily scheduling and follow-up calls via a floundering manual sales reporting system, Sydney Australia based Megasealed Inc, turned to Commence to automate its business and customer activity. According to Megasealed General Manager, Michael Twomey: “We wanted our sales representatives to be able to record inquiries directly into the system, produce daily scheduling reports for our technicians, track quotes through booked jobs, measure the effectiveness of our marketing, manage our sales process and integrate bookings with our accounting system. Commence was the only solution capable of accommodating all of our needs at an affordable price. I knew what we wanted and Commence was it,” said Twomey

"Commence has made a substantial impact on our business. It has taken our business to the next level in terms of customer service and efficiency in the office. We are now able to focus more effectively on the job at hand and be sales driven rather than paper driven. Commence has made us 110% better then we were and more professional in how we service customers."

Michael Twomey
General Manager
Megasealed Bathrooms

CMI-Capital is an international minerals company and investor. We have used the Commence product for more than a decade and choose it with the following in mind. We needed a contact and document information system flexible enough to manage changes in our business and an accelerated growth rate. Commence has met both of these business objectives.

We use the product to provide immediate access to a large customer database that houses projects, commodities and documents. This enables us to have a complete customer profile of vital information used in our business. In addition, documents are easy to locate and never lost. We have also integrated Commence to Microsoft Outlook, thereby providing a common repository for contact information across our business. Currently Commence manages more than 45,000 properties across the world and serves as our database for investor communications and public relations.

Commence is extremely robust - works solidly within the Windows environment and the distributed nature of the database guarantees that data loss is to say the least uncommon.  In short, Commence forms the cornerstone of our business from contact information, to property and project data to document management and public relations.

John Menzies
President
CMI-Capital

BravoBuild 

"COMMENCE accompagne le développement de BRAVOBUILD"

Bravobuild (www.bravobuild.fr) est un portail pour le BTP, filiale du groupe Italcimenti, avec des implantations en Italie, Espagne, et France. COMMENCE a d'abord été choisi par la filiale française, dès sa création début 2001, et, depuis, étendu aux autres sociétés du groupe sur plus de 80 postes. Le serveur de l'application COMMENCE pour l'ensemble du groupe est en Italie.

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La Société du Canal de Provence 
 

"COMMENCE, une 'boite à outils' pour Canal de Provence"

La Société du Canal de Provence, créé en 1958, intervient dans les domaines de la distribution d'eau et de l'ingénierie environnementale. Située à Aix en Provence, la société compte 400 collaborateurs.

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CFDP Assurances 

(Compagnie Française de Défense et de Protection)

"COMMENCE assure la transmission de l'information à la CFDP"

La CFDP (Compagnie Française de Défense et de Protection) est la première entreprise française indépendante dans le domaine de l'assistance juridique globale. Les contrats de protection juridique de CFDP sont proposés par des courtiers et agents généraux d'assurance partenaires des 80 délégations régionales, réparties sur toute la France.

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Frénéhard & Michaux

" COMMENCE, un outil complet pour Frénéhard & Michaux"

Implantée à L'Aigle (61), Frénéhard & Michaux est une entreprise plus que centenaire de quincaillerie de toiture et sous-traitance métallique, comprenant 200 collaborateurs.

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Le Sénat, Français 

"Le Sénat choisit la solution logicielle COMMENCE pour gérer l’agenda du Président"

Entre 1995 et 1998, sous l’impulsion de son président M. Poncelet, le Sénat développe son informatique en réseau. A l’époque, l’une des problématiques rencontrées vient de l’administration de l’agenda du Président, qui concerne directement une quarantaine de personnes. Istri, représentant français d’éditeurs de logiciels de pointe dans les domaines de l’organisation et de l’accès à l’information, remporte via son intégrateur Isysoft, l’appel d’offre de l'institution. Fin 1998, le Sénat s’équipe ainsi de COMMENCE, une solution logicielle complète et évolutive de gestion d’applications collaboratives. Les larges fonctionnalités de ce produit sont peu à peu dévolues à d’autres services du Sénat. Ainsi en juillet 2002, la Questure intègre ce logiciel pour la gestion des salles de réceptions, soumise à une organisation complexe.

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Thales Navigation 
 

" COMMENCE améliore la circulation de l'information chez Thales Navigation"

Filiale du groupe Thalès, Thales Navigation (ex DSNP) est le leader européen des systèmes GPS pour les applications civiles professionnelles. Créé en 1996, implantée à Carquefou (Loire Atlantique), Thales Navigation compte 650 collaborateurs.

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WAGO 

" Quand le CRM profite à tous les collaborateurs"

Spécialisée dans le domaine de la connectique industrielle et le précâblage de plinthes techniques, Wago France est une PME de 100 personnes qui évolue dans un secteur fortement concurrentiel. Pour optimiser sa gestion commerciale et clientèle, elle a décidé de déployer le logiciel COMMENCE RCI de l'éditeur Istri.

"Nous avons consulté différents éditeurs du marché. Il nous fallait un logiciel qui soit adaptable à notre façon de travailler", Explique Bertrand Voisine, Directeur marketing .

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Wanadoo Consulting 

"COMMENCE renforce la gestion client de Wanadoo Consulting"

Nouvelle division du groupe Wanadoo, Wanadoo Consulting élabore des solutions web pour des grands comptes, à partir de technologies développées dans le groupe Wanadoo, comme les solutions de cartographie et d'itinéraires de Mappy.com.

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"Ons bedrijf had behoefte aan een systeem om informatie snel en eenvoudig te delen."

Magnetrol International ontwerpt en produceert instrumenten om niveaumetingen te doen. Haar belangrijkste markt bevindt zich in de olie en gas. Wereldwijd werken er 500 mensen bij Magnetrol waarvan 130 in Europa. Het hoofdkantoor voor Europa is gevestigd in Zele (België). Nevenvestigingen bevinden zich in Milaan, Parijs, Londen en Keulen. Ook de kantoren in Dubai en Delhi vallen onder de Belgische verantwoordelijkheid.

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PBO-Dienstverlening (PBO-D) 
 

"Door het gebruik van Commence is de grip op lopende zaken veel groter geworden!"

PBO-Dienstverlening (PBO-D) werkt als uitvoeringsorganisatie voor pensioenfondsen en instellingen in de publiekrechtelijke bedrijfsorganisaties. PBO-D administreert alle gegevens met betrekking tot arbeidsvoorwaarden van werkgevers, werknemers en oud-werknemers in deze sector, met als activiteiten: premie-incassering, bijhouden van personeels- en salarisadministratie en financiële administratie, vermogensbeheer, pensioenuitkering en beleidsondersteuning. Door het gebruik van Commence kreeg men meer grip op de lopende werkzaamheden binnen de organisatie.

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BLG Hypotheken 

"Onze eisen en wensen zijn voor 100% door Commence ingevuld!"

BLG Hypotheken, gevestigd in Geleen, verstrekt hypothecaire geldleningen voor de particuliere markt. Dit gebeurt niet rechtstreeks, maar via een netwerk van onafhankelijke en objectieve adviseurs. Bij BLG, opgericht in 1954 en sinds 1993 onderdeel van de SNS bank die in 1997 opging in de SNS Reaal Groep, zijn momenteel 130 mensen werkzaam.

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KWH-Huurlabel   
 

" Wij hoeven onze werkwijze niet aan te passen aan het pakket, maar passen Commence aan ónze wensen aan ! "

KWH stimuleert en begeleidt woningcorporaties in hun ontwikkeling tot klantgerichte organisaties. Onderdeel hiervan is het meten van de kwaliteit van de dienstverlening van haar 165 leden. Daarnaast biedt KWH andere producten en diensten voor woningcorporaties die op professionele wijze inhoud willen geven aan kwaliteitszorg.

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Stichting Revalidatie Limburg   

"Wij zochten een systeem met genoeg competentie om in de toekomst mee te groeien met onze organisatie."

Hoensbroeck Centrum voor Arbeidsperspectief (HCA) is een landelijk opererend instituut voor mensen met een arbeidshandicap. Het centrum levert adviezen, trainingen en beroepsopleidingen gericht op het terugdringen en voorkomen van arbeidsongeschiktheid. HCA verzorgt langdurige scholing met als resultaat dat 85% van de studenten na vijf jaar nog steeds werkzaam is met een meer dan gemiddeld carrièreverloop. Daarnaast voorziet zij in de vraag naar kortlopende persoons- en functiegerichte trainingen. HCA is onderdeel van Stichting Revalidatie Limburg.

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