Commence Corporation is dedicated to providing the highest quality services to our
valued customers. Annual software maintenance and telephone support services insure
that Commence customers realize the maximum value from their investment. Customers
that select these services receive product updates, functional enhancements and
service packs on an annual basis and are entitled to telephone support and assistance
during normal business hours
(Monday – Friday, 9:00 AM – 6:00PM Eastern Standard
Time, except holidays).
For assistance after normal working hours, Commence provides customers with access
to a public knowledgebase that is accessible 24 hours a day, 7 days a week. This
knowledgebase is ideal for general inquiries, FAQ’s and problem troubleshooting.
It also provides customers with information about product upgrades, technical notes,
newsletters and a file library listing features incorporated in service packs.
For additional information about Commence Corporation’s Software Maintenance and
Support Agreements, please call or email us directly.
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