Software Maintenance Policy

Software maintenance ensures that the product you have chosen will remain current and supportable by Commence Corporations professional services team. Periodic updates and product enhancements are released though out the year and provided as part of the annual software maintenance agreement or our subscription service. Customers must have a current software maintenance plan or an annual subscription service in effect in order to receive product updates and enhancements.

Technical Support Policy

Commences reputation for providing world-class customer service is second to none. A team of highly trained consultants are available via telephone and e-mail to assist customers with questions regarding the utilization of the product, problem resolution, scheduling training or simply providing advice and counsel. Telephone support may be purchased in blocks of hours and is available during normal business hours from the company’s North American headquarters as well as regionally throughout Europe and Australia. Customers must be utilizing the latest version of the product(s) in order to receive technical support.