Commence Offers Hosted Version of CRM Applications Suite

New Managed Service Provider Option Offers SMBs Hassle-Free CRM

Oakhurst, NJ (May 13, 2002) -  Commence Corporation, a provider of CRM solutions for small- to mid-sized businesses (SMBs), today announced that Commence Relationship Management (Commence RM) is now available as a hosted solution, making it even easier to rapidly deploy a powerful system to manage sales, marketing, and customer support activities. Commence's new hosted solution enables SMBs to jumpstart CRM initiatives while eliminating administration time and costs.

Commence RM's Managed Service Provider hosting model provides SMBs with all the benefits of a hosted solution, without compromising the flexibility and functionality of a desktop system. Unlike traditional ASP offerings, Commence RM utilizes a distributed architecture with peer-to-peer communication. Users install a copy of the Commence RM database directly on their local desktop or laptop, and customize it to their specific needs. Each desktop is configured to share data with the centralized server, hosted by Commence, where all administration and updates are managed directly - enabling customers to save valuable time and money.

Commence RM allows sales, marketing, and customer service teams to efficiently manage customer interactions, from any location. The software's unique off-line capabilities enable remote users to have full use of their CRM database from outside of their office network without requiring an Internet connection. Users can work anywhere, at any time, then connect to the Internet when it is available to quickly share updates and changes with the central database. In addition, integration to back office systems can be done via OLE/ODBC automation.

"Commence RM is widely recognized by industry experts as one of the most affordable, easily customized, and rapidly deployed CRM solutions for small- to mid-size companies," commented Larry Caretsky, President and CEO of Commence. "We are pleased to make it even easier for SMBs to deploy Commence RM by offering it as a hosted service. In addition to simplifying CRM and reducing costs, our new Managed Service Provider model offers a unique 'try-before-you-buy' option, enabling organizations to leverage the hosted version to meet their immediate needs, then bring the solution in-house if they choose to do so."

Commence RM Managed Service Provider option is available today. Pricing starts from $65 per user per month, with a 6-month minimum service contract. Additionally, Commence RM is available on a licensed basis starting at $695 per user. For more details, contact Commence at 732-660-0990 or sales@commence.com.

Founded in 1988, Commence Corporation is a leading provider of customer relationship management (CRM) software solutions. For more than a decade, Commence has dedicated itself to supporting the business needs of small- to mid-size companies. Commence RM and its award-winning technology offers a suite of integrated applications that provide comprehensive sales, marketing, and customer support capabilities. Commence maintains thousands of users through a worldwide distribution network, with outlets in North and South America, Europe, and Asia/Pacific. For more information contact Commence Corporation at 877-COMMENCE, or visit the company's web site at www.commence.com.

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