Build Long Lasting Customer Relationships

Capture, track, manage and share vital customer information with the people and departments that require it to efficiently do their jobs. The information is stored in a single unified database where it is immediately accessible to all authorized employees without having to move from system to system.

What’s unique: Commence enables the end user to see all information on a single screen, no scrolling and no jumping from screen to screen.

Integrate E-Mail with Account & Contact Information

Commence is seamlessly integrated with e-mail clients such as MS Outlook, Lotus Notes, Pop and Imap supported e-mail clients including Google G-Mail.

What’s unique: Commence enables the user to view or compose an e-mail right within the system and logs e-mails to the account and contact .

Calendar

The Commence calendar offers daily, weekly, monthly and yearly views and is seamlessly integrated with MS Outlook for continuity across the corporation. End users that are granted permission, may view other staffs calendars and schedule appointments for them.

What’s unique: Seamless integration with MS Outlook, security permissions allow for viewing and scheduling of other people's calendars.

Manage Employee Productivity For Top Performance

Monitor the activity and performance of all staff members and view the number of calls made, appointments generated, lead activities, forecasted sales, project tasks and to do’s.

What’s unique: The ability to see a quick snapshot of all activity with a click of a button.

Execute a Strategy For Winning More Sales

Manage each phase of the sales cycle by establishing structured sales processes and automating follow-up activities such as calls, letters, literature fulfillment and workflow automation. Sales management functions provide the ability to monitor and measure sales representative performance.

What’s unique: Team selling capabilities allows you to assign multiple people to an account or opportunity.

Qualify and Manage Every New Opportunity

The Commence lead management system provides the ability to not only capture leads but qualify them to ensure your sales team is working on the most qualified opportunities and not chasing tire kickers. This automated business process also creates the ability to convert a lead into a sales opportunity with a single click.

What’s unique: Automated lead qualification capability ensures that your sales team is following up on the most promising sales opportunities.

Improve Your Brand Recognition

Turn your marketing department into a lead generation machine through the efficient use of multi-channel campaigns, task management, lists management, bulk e-mail, printing labels, campaign analysis and reporting.

What’s unique: Drip marketing – enabling you to periodically schedule marketing campaigns based on selected account, contact or lead lists.

Secure Customer Loyalty

Turn your call center into a support center, enabling support representatives to provide the personalized service that drives customer loyalty. Automate the capture, management and resolution of customer service request across multiple channels. Use the knowledgebase and FAQ features to provide real time responses to your customers.

What’s unique: Support tickets are automatically assigned and automatically linked to an account enabling any employee with permissions to view the customer's support history and play the role of support representative.

Create a Single Source For Document Management

Provide authorized staff members with access to key documents such as price catalogs, price guides, brochures, news articles, white papers and customer testimonials. These documents may be accessed directly from within the CRM system and printed or e-mailed out to customers.

What’s unique: Immediate access to key corporate documents from anywhere in the world and the ability to log the e-mail and the attachment in the customer history file.

Manage Projects, Resources and Timelines

Assist project managers with the execution and management of each phase of the project by enabling the efficient management of time, resources and project cost. Status reporting provides a vehicle for tracking project hours, employee productivity and communication with team members to ensure the project stays on course.

What’s unique: Projects may be attached to the account and contact history file enabling them to be viewed by all authorized personnel ensuring that all parties have the latest project information and status.

Stay On Top Of Business Trends

Commence provides a myriad of pre-built text based reports across all applications along with a WYSIWYG built-in report writer that allows you to generate reports against any standard or custom fields. In addition to the report writer, a series of graphical reports are incorporated as part of the core system and provide analytical reporting for marketing, sales and customer service.

What’s unique: Built–in report writer provides total flexibility for building customer reports. Analytical reports are included in the basic package.

Integrate CRM With Backend Accounting

Alleviate the need for duplicate data entry between CRM and Accounting functions. Keep track of orders, invoices, payments, and expenses right within the CRM system, providing your staff with a 360 degree view of customer and account activity.

What’s unique: Integrate your Commence CRM system with QuickBooks and other popular accounting systems. A web services application programming interface, (API) provides the ability to exchange data between disparate systems.

Keep CRM data handy on your Mobile devices.

Have access to your information while away from the office via your Mobile device. Supported devices include the Blackberry, Windows Mobile and Palm devices.