The data center used to host your solutions is engineered to the highest levels, with extensive systems to address security and network redundancy, enabling Commence to offer a 99.9% infrastructure availability guarantee. The physical facility consists of industrial grade blast resistant concrete that conforms to the strictest physical security standards.

Security
Access to data center is restricted by two-factor authentication including Biometric hand scanners. The data center is physically isolated from everyone but level three technicians. Public access is strictly forbidden. All entrances and common areas are monitored 24x7 via closed-circuit cameras.

Precision Environment
The data centers' HVAC (Heating Ventilation Air Conditioning) systems are N+1 redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. All air is circulated and filtered every 90 seconds to remove dust and contaminants. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down and cable racks suspended from the ceiling provide dual routes for all cables.

Conditioned Power
The power systems are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptible Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous fail over in case the primary UPS fails. In the event of an extended power outage, on-site diesel generators can run indefinitely. Generators are regularly tested to ensure functionality in the event of an emergency.

Core Routing Equipment
We use only fully redundant, enterprise-class routing equipment housed in its own secure, core routing room and fed with its own redundant power supply. Our fiber carriers enter the facilities at disparate access points to ensure that there is no service failure, even in the unlikely event of a fiber cut.

Network security vulnerabilities pose multi-billion dollar threats to corporations. Commence's Managed Hosting Service protects you with the industry's most potent security tools and techniques that are designed, built and maintained specifically for enterprise-class Web operations.

Our service offers a comprehensive suite of following security technologies:

Infrastructure
Security starts at the data center and includes traditional locks, access controls and biometric surveillance systems. Robust fire suppression, HVAC, power feeds, hot-swappable servers and routers are available in the event of an outage. Background checks and certifications ensure the integrity of all personnel.

Network
The Network is Cisco Powered, built on hardened routers and audited by Cisco to ensure maximum security protection. The network incorporates a patented Intrusion Detection System to protect against external threats.

Firewalls are managed by security specialists and deployed in a “private IP” space, while customer servers and routers are segregated in Virtual Local Area Networks (VLAN). Network security features also include multi-level privileges, OS lockdowns, centralized authentication and device change logs.

Hardware
All Operating Systems are loaded, hardened and managed to ensure proper security. By maintaining on-site inventories, Web laboratories and automated deployment systems — in addition to close relationships with key hardware vendors — we guarantee hardware availability.

Applications
Our security regimen also addresses the inherent vulnerabilities of applications, including enterprise databases, Microsoft IIS, Apache, Linux, mail services, FTP servers, DNS and streaming media. Firewalls and deactivate non-essential features are implemented to further protect applications.

Security Patching
By constantly updating our security systems, we ensure optimum protection for our customers. We monitor and address emerging threats, and quickly process and apply new security patches.

Threat Analysis
Advanced technologies are utilized to identify and address security weaknesses in Web-oriented servers, applications and activities. All firewalls, load-balancers, SSL accelerators and switches, as well as external developments, are constantly evaluated for any potential security events.

Forensics
Should a security event occur, tools enable a comprehensive post-incident examination designed to reduce the risk of future threats.

Security Testing Laboratory
All devices are subject to full security testing before they are deployed — including the installation and configuration of the Operating System, the disabling of vulnerable or unneeded services, and advanced vulnerability tests.

Certified Engineers and Security Teams
To ensure a fast response to a security event, qualified personnel are available 24x7x365. These security specialists have earned Cisco Certified Security Professional, Certified Information System Security Professional and other security certifications.