Commence CRM understands that e-mail has become the number one communication vehicle for customer interaction and that most small to mid-size businesses have standardized on MS Outlook at the e-mail client of choice. Commence's web CRM software is fully integrated with Microsoft Outlook for e-mail, calendaring and activity management or to-dos. The Commence web CRM application may also be integrated with Lotus Notes for e-mail and Googles - Gmail. In addition to the standard integration with MS Outlook, Commence's web CRM software also offers the ability to compose and read e-mail right from within the CRM application. This premium service is perfect for people on the road or those who do not have MS Outlook installed on their PC.