Hosted Crm

Customer Relationship Management (CRM) has come into the spotlight in the past couple of years as an integral part of managing a business. It's the key to keeping a competitive edge in today's growing market considering that a lot of companies are seeking to improve the way they market, sell and provide service to their clients. One can see why CRM software has become in demand and services such as hosted CRM are becoming popular to companies today.

hosted CRM simply put, is a service that allows a company to outsource its CRM functions to an application service provider. As opposed to the traditional on-premise packaged CRM software - hosted CRM is fast becoming popular to small to mid-size businesses due to its affordability. Since the CRM software is hosted by application service providers, it decreases the cost of maintenance which allows the company to focus its resources on other important areas in the business.

A study from Nucleus Research shows that over 80% of businesses that opted for a hosted CRM solution achieved a positive ROI - which was result of lower software and consulting costs versus the traditions packaged CRM software. It also faired better than the traditional model in a sense that the traditional model suffered problems which included ineffective user adoption and poor management.

More and more businesses are choosing the option of the hosted CRM model since traditional on-premise software requires the company managing the network infrastructure, servers and upgrades itself - complex and costly procedures that are outsourced to the application service providers if the hosted CRM model was implemented.

With the many pros in opting for a hosted CRM solution, this has become a popular product among CRM software providers. One such provider that offers top-quality hosted CRM solutions is Commence. Commence. With over 20 years in the software manufacturing industry, Commence specializes in building Customer Relationship Management software. They currently offer an online web-based CRM service called the Commence OnDemand, that fills the need for businesses looking for a hosted CRM model to be implemented in their organization.

Along with the many solutions available from Commence OnDemand, which ranges from sales management, marketing and customer service - their hosting service provides the highest quality service and security. In terms of their hosted CRM solution, Commence has partnered with a leading edge service provider, with a state of the art data center that is monitored and supported by on-site administrators 7 days a week, 24 hours a day, 365 days a year.

Aside from their top notch infrastructure, the software itself is easy to use, affordable and offers functionality that can match many enterprise level solutions. This hosted CRM's modular design also allows clients to only select the applications that they need to manage their business. As a plus, they support remote and mobile users with the software compatible for use in devices such as the Blackberry, Windows Mobile, Palm and other smart phones.

To find more about the Commence OnDemand, the hosted CRM solution that Commence offers, visit their website at www.commence.com or call 1-877 commence to ask about a free trial of their software.