Commence Enhances CRM Reports Library
|Commence Corporation Introduces Enhanced CRM Reports Library — Commence OnDemand Reports Available with Just a Click of the Mouse|
Commence Corporation, a leading provider of customer relationship management (CRM ) software solutions designed specifically for small- to mid-size businesses, today announced enhancements to its reports library in the newest version of its software-as-a-service (SaaS) CRM solution, Commence OnDemand.
“While most CRM solutions offer report writing capabilities, the small- to mid-size business sector often under utilizes this capability simply because they do not have the time or resources to design the reports. With Commence OnDemand, users can view pre-built reports immediately with a simple click of the mouse. Sales and marketing management, for example, can easily access strategic reports such as a 30-, 60-, 90-day forecast, sales activity by sales rep or customer account or marketing campaign analysis. Customer service can review the number of open support tickets, who is handling them and how long they have been open,” commented Larry Caretsky, Commence’s CEO. “For many of the reports, users can choose between text-based or graphic formats.”
With capabilities that rival many enterprise-level solutions, Commence OnDemand provides a central database for capturing, managing and sharing vital customer information. Its customizable, modular design allows users to select applications from a comprehensive suite of business functions, including contact management, lead management, activity management, sales force automation, marketing and campaign management, quoting, project management, and customer service. A flexible, Web-based hosted solution, Commence OnDemand provides automatic updates and enhancements and seamlessly integrates with both PC and Mac operating systems.
The enhanced reports library is available immediately to Commence OnDemand customers. More information about Commence OnDemand can be accessed at www.commence.com.