CRM Solution Enables Title and Escrow Company to Achieve Greater Productivity and Effectively Communicate with Customers, Loan Officers and Real Estate Agents

-Solution Supports “Customer for Life” Business Model-

For many people, buying a home is one of the more stressful life events. From packing up belongings and getting financing, to working with real estate agents, property inspectors and title officers; the process can be daunting. For real estate professionals, keeping everything running smoothly means managing every aspect of contract to closing.

To improve the customer experience and provide the highest quality escrow and title services, Bellevue, Washington-based The Talon Group supports their business processes with Commence Desktop Customer Relationship Management (CRM) software. By choosing Commence’s CRM system, the company has gained a centralized solution for managing data. As a result, The Talon Group is better able to standardize processes, efficiently communicate with customers, improve productivity and support their mission to “build customers for life.” Continue reading “CRM Solution Enables Title and Escrow Company to Achieve Greater Productivity and Effectively Communicate with Customers, Loan Officers and Real Estate Agents”

Commence Enhances CRM Reports Library

Commence Corporation Introduces Enhanced CRM Reports Library — Commence OnDemand Reports Available with Just a Click of the Mouse

Commence Corporation, a leading provider of customer  relationship management (CRM  ) software solutions designed specifically for small- to mid-size businesses, today announced enhancements to its reports  library in the newest version of its software-as-a-service (SaaS) CRM solution, Commence OnDemand. Continue reading “Commence Enhances CRM Reports Library”

Information Management Fuels Sales and Supports

-CRM Solution Drives 114% Growth in Sales within First 90 Days of Implementation-

A key challenge for companies with multiple divisions spread across many locations is collaboration, especially when it comes to business-critical information. At Southern Petroleum Laboratories (SPL Inc.), a leader in the petroleum and environmental testing industry, customer information was stored in many disparate databases. As a result, sales and operations professionals were duplicating efforts and lacked insight into customer successes and service issues. To address this, SPL implemented Commence CRM from Tinton Falls, N.J.-based Commence Corporation in the fall of 2005 to improve information management. The company experienced a 114% growth in sales within the first 90 days and has been able to sustain that growth despite a chaotic economy. Continue reading “Information Management Fuels Sales and Supports”