Tinton Falls, N.J. December 30, 2010 — Commence Corporation a leading provider of Customer Relationship Management software for the mid-market is doing a bit of celebrating to end the 2010 fiscal year. The company has recorded a record number of new customers and just completed the release of a new version of their cloud based CRM product that incorporates a Project Management application and a Customer Service portal.
“The new applications add significant value for our customers” said Larry Caretsky, President of Commence Corporation “ and continue to differentiate Commence in a very crowded market. The Project Management solution is designed to enable project managers to properly assign resources, manage project delivery dates, stay within budget and address issues before they become a significant concern and impact deliverables. The integration of this information with all other CRM data provides authorized personnel with complete access to full account, contact and project information.”
“The Customer Service Portal is all about enabling our customers to provide customer self service to their customers by allowing customers to update their profile, check the status of a service ticket or access the company’s knowledgebase for information anytime and anywhere. This capability significantly enhances the quality of service Commence customers can offer to their customers and should give them a leg up on their competition”.
The company concluded the year with a company luncheon that included several international dishes followed by a highly competitive miniature golf tournament inside the company’s corporate headquarters in New Jersey. “We don’t have the luxury of going outside this time of the year” says Caretsky, “so we had the course set up inside our offices. We also offered prize money for first, second and third place which made the tournament highly competitive.”
Founded in 1988, Commence develops and delivers a diverse suite of award-winning CRM solutions that integrate people, processes and technology. Delivered via the popular software as a service (SaaS) model or implemented as on premise software, Commence CRM solutions are used by thousands of businesses to streamline sales and customer service front-end business processes. As a result, Commence clients increase workforce productivity, generate positive customer interactions and reduce operating cost. More information about Commence can be accessed at www.commence.com or by calling Commence sales at 1-877-COMMENCE.
December 03, 2010 – Commence Corporation invites customers of the discontinued Intuit Customer Manager CRM product to review Commence CRM as a migration option. Commence CRM is an online CRM system designed for small, medium, and large enterprise and provides comprehensive CRM functionality as well as QuickBooks integration.
“After much consideration, we’ve made the decision to discontinue Customer Manager, effective October 11, 2010”
“Intuit Customer Support will provide support for all issues through November 30, 2010.”
These surprising notices were posted on the Intuit website just 2 months ago leaving many small and mid-market businesses scrambling to find an alternative solution for their Customer Management and CRM needs.
“Many of these businesses were taken by surprise by this announcement and then further surprised that they had to find an alternative by November 30 when the system was being shut down”, said Todd Pape, CTO at Commence Corporation, “We are happy to provide an option for these customers to migrate to our web-based CRM solution with QuickBooks integration. We invite these customers to review our CRM solutions and believe we offer a very compelling option with our web-based Commence CRM and optional QuickBooks integration.”
Commence offers a robust suite of CRM software applications for managing sales, marketing, customer support, and project management. The Customer Management software can also be integrated with QuickBooks for 2-way synchronization of customer data.
Larry Caretsky, president of Commence Corporation, welcomes the addition of these customers. “Commence has been servicing small and mid-size businesses for over twenty years,” noted Caretsky. “A good portion of our business comes from companies that have outgrown traditional contact management software such as Sage ACT! software and Goldmine software. These companies need more than a simple contact manager, but not the cost and complexity of enterprise CRM software. We are positioned right in the middle of the two, which has served our business very well over the years. Our CRM solution is comprehensive yet intuitive and affordable, and is quickly deployed over the Internet,” says Caretsky.
About Commence Corporation:
Commence Corporation is a leading provider of Customer Manager software. The company’s products are designed to provide small to mid-size businesses with flexible solutions that leverage the Web to offer an integrated platform for managing sales execution and customer service. Commence supports several thousand customers through a worldwide distribution network, with outlets in North and South America, Europe and Asia. For more information see www.commence.com or call 1-877-COMMENCE.