Improve Business Performance With Commence CRM Analytics
CRM software provider Commence Corporation has taken their online CRM solution to the next level by incorporating real time analytics as a component of their CRM offering. The analytics program is designed to provide senior management with a complete snapshot of business performance so that they can take a proactive approach to improve how they market, sell and provide service to their customers.
Designed for mid-size companies and small enterprises Commence CRM is a top rated CRM solution that is continuing to attract companies looking for a comprehensive easy to use affordable online CRM system. Commence provides a suite of customer management software that automates the front office business processes that directly impact sales execution and customer service. One of the areas that differentiate Commence CRM from competitive CRM offerings is the product’s multiple levels of reporting. In addition to pre-built customer management reports Commence CRM also incorporates a report generator, similar to Crystal reports, that enables customers to create custom reports to address unique reporting requirements. The addition of the analytics module makes the reporting capabilities of Commence CRM one of the best in the business.
The analytical reporting provides customers with a graphical analysis of key business metrics for lead management, sales pipeline management, marketing campaign management and customer service. Designed specifically for executive level management the analytics reporting gives management the information they need to make informed business decisions and has shown to significantly impact the lead generation process and close ratios.
The analytics identify how many leads were generated each month or quarter, what the source of the leads were, how many of the leads turned into sales opportunities, how many of the opportunities turned into new business and what was the value of that new business.
The CRM analytics program also provides real time sales pipeline data illustrating the sales opportunities by month by outcome, the top ten sales opportunities by revenue and by close date, as well as a corporate funnel by sales stage that enables sales management to manage the movement of each sales opportunity from introduction to closure.
Commence CRM also provides real time executive level reporting for customer service and displays information such as all open service tickets by representative, all open service tickets by age and more. This enables management to ensure that they continue to provide world class service to their customers.
Commence continues to raise the bar in Customer Management software. The addition of the analytical reporting component is just another differentiator between Commence CRM and alternative CRM solutions.
Commence is a leading provider of Customer Relationship Management software (CRM) for mid-size and small enterprises. The company has been providing both desktop and web based CRM software for more than two decades. Commence CRM is highly regarded for the products robust functionality, customizability and ease of use and is now delivered as a cloud based CRM offering. To learn more about Commence CRM software, visit the company’s web site at www.commence.com.