Build Customer Relationships

Sales Q&A – Should I keep calling?

By CommenceCRM / March 26, 2014

Q. My boss recently decided that we must call prospects once every hour, every day, until we get a yes or no, regardless of what they say, or if it’s voicemail. What’s your opinion of this? A. I really think there are two questions here. The first has to do with this practice – Is it a good idea to…

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Sales Best Practice #16 – Has cultivated a unique personal presence

By CommenceCRM / February 18, 2014

Dave Kahle discusses differentiating yourself from the competition, a best practice for sales people.

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Best Practice #50 – Regularly talks with customers about their needs

By CommenceCRM / November 19, 2013

Dave Kahle explains how the best salespeople understand that we sell different levels of products and services, and regularly talk with customers about their needs that go beyond just product and price.

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What Your Digital Reputation Tells Customers

By CommenceCRM / April 22, 2013

Your online reputation is what people use to decide whether or not they want to do business with you. So when they Google you, what do they see?

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Sales Question and Answer #21 – Dropped the Ball

By CommenceCRM / March 25, 2013

This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q. If you dropped the ball with a customer, how can you redeem their trust again? A.  By “dropped the ball”, you can be referring to two different situations.  First, it was…

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Sales Question and Answer #18 – Are sales people made or born

By CommenceCRM / December 21, 2012

This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q.  Are sales people made or born? A.  I field this question, in one form or other, in almost every seminar I do.  Just heard it again yesterday in relationship to the competency of building relationships. …

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Beliefs that limit sales people – Good salespeople are good talkers

By CommenceCRM / November 13, 2012

This is a Customer Management article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle Article By Dave Kahle “He has the gift of gab.  He’ll make a good sales person.”  It’s been a while since I last heard that expression.  The idea is, of course, that sales people are good talkers.  If you are…

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Employee Satisfaction Ensures Customer Satisfaction

By CommenceCRM / March 16, 2012

How do you know if a CRM system is aligned with your organization’s needs and future goals? Download the CRM checklist to help make this decision.

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