CRM Customer Service

Awesome Customer Service from a CRM?! Yes!!!

CRM Company makes Customer Service an Integral Part of CRM

By CommenceCRM / September 5, 2017

Commence CRM takes a proactive approach to helping businesses interact with their customers.

Read More

Best Value in CRM Software

By CommenceCRM / March 11, 2013

If you are a small to mid-size business looking for CRM software you probably have one business objective in mind and that is to find:  (1) a stable and quality company,  (2) a top rated product that will meet your requirements and  (3) a firm that will provide you with world class customer service. There are a plethora of CRM…

Read More

Step Three in the Approach for Differentiating CRM Software

By CommenceCRM / January 15, 2013

Ok you are nearing the end of the process. In Step One, you selected the category of CRM vendor best suited for your business and in Step Two you narrowed down your choices to 2-3 vendors.  Now you are looking for that one unique differentiator that pushes you in the direction of one vendor or product over the other and here…

Read More

Thinking about Sales: Selling Commodities

By CommenceCRM / March 9, 2012

“How do you create a perceived value to differentiate yourself from the competition when you are both selling a commodity?” That’s a question I’m often asked in my seminars.  It uncovers a problem that is spreading to almost every industry.  The rapid pace of technological development and our ultra-competitive global economy means that no one can keep a competitive edge…

Read More

Implementing a CRM software system is essential

By CommenceCRM / February 29, 2012

CRM software is essential, but how can you be sure? Often businesses are bombarded by products, solutions and campaigns highlighting different business needs. Therefore deciphering what is relevant can often be a difficult task for organizations. CRM software is one business solution that cannot be ignored.  In the case of customer relationship management knowledge is power. The argument ‘what you…

Read More

What is CRM?

By CommenceCRM / January 30, 2012

The term CRM means different things to different people. In fact, if you ask ten people what is CRM  you will probably get ten different answers.  CRM stands for Customer Relationship Management, but its roots date back more than almost two decades to what was then called Customer Interaction Software  or CIS.  Other than a name change, CRM and its…

Read More

Archives