CRM Customer Service
Commence CRM takes a proactive approach to helping businesses interact with their customers.
Read MoreIf you are a small to mid-size business looking for CRM software you probably have one business objective in mind and that is to find: (1) a stable and quality company, (2) a top rated product that will meet your requirements and (3) a firm that will provide you with world class customer service. There are a plethora of CRM…
Read MoreOk you are nearing the end of the process. In Step One, you selected the category of CRM vendor best suited for your business and in Step Two you narrowed down your choices to 2-3 vendors. Now you are looking for that one unique differentiator that pushes you in the direction of one vendor or product over the other and here…
Read More“How do you create a perceived value to differentiate yourself from the competition when you are both selling a commodity?” That’s a question I’m often asked in my seminars. It uncovers a problem that is spreading to almost every industry. The rapid pace of technological development and our ultra-competitive global economy means that no one can keep a competitive edge…
Read MoreCRM software is essential, but how can you be sure? Often businesses are bombarded by products, solutions and campaigns highlighting different business needs. Therefore deciphering what is relevant can often be a difficult task for organizations. CRM software is one business solution that cannot be ignored. In the case of customer relationship management knowledge is power. The argument ‘what you…
Read MoreThe term CRM means different things to different people. In fact, if you ask ten people what is CRM you will probably get ten different answers. CRM stands for Customer Relationship Management, but its roots date back more than almost two decades to what was then called Customer Interaction Software or CIS. Other than a name change, CRM and its…
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