Customer Loyalty
The modern customer has more choice than ever. Keep their attention focused squarely on your offerings with the following approaches.
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CRM Radio interview discusses how Commence CRM has continued to enjoy success in this highly competitive market.
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Years ago, businesses were simply defined by the quality of their product. Today, increased competition in every industry has leveled the playing field making the customer buying experience and the quality of service they receive the defining factor for your business. Customer expectations have changed dramatically and quality service means more than answering the telephone and responding to e-mails. Many…
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What to do when the customer wants to spread the business among several vendors? A question and answer by Dave Kahle for sales people.
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It is much more costly to gain a new customer than it is to retain one you already have, and this can have huge implications on various business strategies.
Read More This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q. If you dropped the ball with a customer, how can you redeem their trust again? A. By “dropped the ball”, you can be referring to two different situations. First, it was…
Read More This is a Customer Management article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Q. I worked on a large bid for a company with which I had relationships in the past. I knew that we could do a great job for them but I also knew the buyer in charge of…
Read More This is a Customer Management article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. There is not a salesperson in existence who hasn’t repeatedly heard of the need to “close the sale.” Every new sales manager must view the process of encouraging his/her sales force to “close the sale” as an initiation…
Read More Life’s too short, and business is too busy to deal with people you can’t trust. The question, then, for you as a sales person is this: Do your customers see you as trustworthy?
Read More This is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator. Image by Rich Nacmias on Flickr under Creative Commons license. Article By Dave Kahle Did you enjoy what you had for dinner last night? You are probably wondering what that question has to do with sales. Bear with me a moment, and answer the…
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