Customer Loyalty
The modern customer has more choice than ever. Keep their attention focused squarely on your offerings with the following approaches.
Read MoreCRM Radio interview discusses how Commence CRM has continued to enjoy success in this highly competitive market.
Read MoreYears ago, businesses were simply defined by the quality of their product. Today, increased competition in every industry has leveled the playing field making the customer buying experience and the quality of service they receive the defining factor for your business. Customer expectations have changed dramatically and quality service means more than answering the telephone and responding to e-mails. Many…
Read MoreWhat to do when the customer wants to spread the business among several vendors? A question and answer by Dave Kahle for sales people.
Read MoreThis is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q. If you dropped the ball with a customer, how can you redeem their trust again? A. By “dropped the ball”, you can be referring to two different situations. First, it was…
Read MoreThis is a Customer Management article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. There is not a salesperson in existence who hasn’t repeatedly heard of the need to “close the sale.” Every new sales manager must view the process of encouraging his/her sales force to “close the sale” as an initiation…
Read MoreLife’s too short, and business is too busy to deal with people you can’t trust. The question, then, for you as a sales person is this: Do your customers see you as trustworthy?
Read MoreThis is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator. Image by Rich Nacmias on Flickr under Creative Commons license. Article By Dave Kahle Did you enjoy what you had for dinner last night? You are probably wondering what that question has to do with sales. Bear with me a moment, and answer the…
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