Customer Retention
Most people would think that signing up new customers would be the biggest challenge for CRM solution providers. With several hundred vendors in the space the CRM sector is one of the most competitive environments in the computer software industry. We caught up with Commence Corporation’s CEO Larry Caretsky to get his thoughts about this. While he agreed that the…
Read More
Your customers used to be able to spend more time with you. But lately, it seems as though they are on tighter schedules and are harder to see.
Read More
It is much more costly to gain a new customer than it is to retain one you already have, and this can have huge implications on various business strategies.
Read MoreBy Dave Kahle Every now and then I encounter a salesperson who believes that it is to his advantage to have all the calls and requests from the customer go to him personally. Picture a salesperson with his arms wide open, trying to encircle and control every relationship with the customer, every communication, and every transaction. Salespeople with this mentality…
Read More
This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Article By Dave Kahle Q. If you dropped the ball with a customer, how can you redeem their trust again? A. By “dropped the ball”, you can be referring to two different situations. First, it was…
Read More Customer Relationship Management is all about maximizing the long term business relationship with your customers. In order to do this you need to ensure that you become efficient with how you market, sell and provide service to your customers. The problem here is that this is a significant challenge for most small to mid-size businesses, who often do not have…
Read More Suppliers to the automotive industry do not accept price increases unless they have zero alternatives. How do we handle this?
Read More