Managing Customer Expectations
By Dave Kahle Q. How much time should you expect from a customer for an appointment? A. This is one of those many questions about sales issues for which the answer always begins with “It depends.” It depends, first of all, if this is a prospect (someone who has not purchased) or a regular customer (someone who buys regularly). Generally…
Read More
Best Practice # 42: Has a systematic approach to collecting, processing, storing and accessing information about their products and services. By Dave Kahle Sometimes I am almost embarrassed to have to actually spend time describing some of these best practices. There are some that seem so blatantly obvious, so basic, that there can’t possibly be salespeople who don’t do them.…
Read More
By Dave Kahle Q. Dave, how can a sales person have a life at night and not be reactive to customers calling at night – seven or eight per night? A. This is really a time management issue. I have a hard time imagining why you would need to receive seven or eight calls every night from customers. I think…
Read More
By Dave Kahle Q. I recently gained an order from a new customer for 10 items. We back ordered four of the ten. My customer is quite upset with me and my company’s purchasing agents. Our relationship is strained because of someone in my company’s poor performance. What would you do? A. Ah. The proverbial “backorder” problem. What would we…
Read More