Sales CRM
That’s right. Serving, not selling. I know you are concerned with sales. It’s easy to determine how well your people are selling to your customers. That’s what sales reports are for. But your customers are more concerned with how well they are being served by your salespeople. Why is that important? Because you are in it for the long run. You don’t want to just sell…
Read More
Your customers expect previously outstanding levels of service and quality from every supplier. What was sufficient a few years ago is still necessary today, but no longer sufficient.
Read More
CRM Vendor Commence ditches “One Size Fits All” mentality and repackages software to support departmental requirements.
Read More A best practice for salespeople by Dave Kahle. I just rode with two sales people for one of my clients. One of them went off with only the address of the company in his head. He took nothing into the sales call, and took no notes afterward. The other had looked up each call in the company’s CRM system, and…
Read More The Promise of CRM Online Software “…no CRM system alone is going to fix a sales team that has no sales process, no management and no direction.” Sales is a tough game and getting harder and harder in this troubled economy. For sales people it seems like the competition will do almost anything to win business. This is why it…
Read More
A Best Practice for sales people by guest poster Dave Kahle, author and leading sales educator. By Dave Kahle The best salespeople understand that the more comfortable the customer is with their company, the less risk the customer perceives there to be in dealing with them, and the more likely it is that the customer will prefer their company as…
Read More