You wanted a robust CRM solution for your business and like many others bought into the hype and fanfare of Salesforce.com. No one can blame you. The industry analysts, review sites, and pay-to-play listing services all touted Salesforce.com as the number one solution for Customer Relationship Management. So, you selected them and paid a small fortune for use of the product and for their customer service. Now one year later it’s renewal time and you are a bit dismayed because you have learned that your staff is not in love with the product and have found it cumbersome and difficult to use. In addition, you have discovered that they are only using a fraction of the functionality you paid a premium to get one year earlier. Now what? You certainly did not plan to have to change CRM systems after one year, but you are struggling to once again pay an exceptionally high price to renew a service that your staff does not like and is not fully utilizing.
Well here is some good news. You don’t have to. There are several very good CRM solutions for small to mid-size businesses that are rich in functionality, easier to use and much more affordable than Salesforce.com.
One of these products is Commence CRM, recently listed as a Top 20 Most Popular by the Gartner Group’s Capterra review site. Commence CRM is targeted at companies that need more functionality and flexibility than the basic, low cost, one-size-fits-all solutions can provide without the cost and complexity of solutions like Salesforce.com. It’s a comprehensive offering that includes the traditional contact management and sales functionality you find in most CRMs, and additionally provides Marketing Campaign Management, Help Desk Ticketing with a Customer Portal, and a fully integrated Project Management application. This additional functionality differentiates Commence CRM from other offerings, and makes it an attractive alternative to Salesforce.com for companies that may require this level of functionality.
If you have Salesforce.com and are considering a change due to poor utilization and the high cost of renewal, Commence CRM would be a solid alternative. To learn more visit commence.com.