Using your customer software as a help desk
Your customer software can be used as a help desk for your customer service representatives. Since customers are so vital to your business, when they have a question or issue it needs to be dealt with quickly. This customer CRM software makes it easy to do this. Your customer service representatives will have instant access to client records making it easy to track progress and respond quickly to customer inquiries. A ticket management system will allow you to create, track, escalate and resolve any customer service requests. You can also use the system to help increase cross sell opportunities. Be able to introduce new products and services while you deliver customer service that your customers want.
Measuring office productivity with customer software
Customer service software will not only improve your relationship with your customers, it will also help your office productivity. The dashboard on the software can help you measure staff productivity. There are also plenty of reporting features that will show you which employees have tasks or trouble tickets assigned to them and are still open so you can get an idea of where everybody is at. Visit Commence.com to learn more about improving your relationship with your customers and measuring your office productivity.