Cloud CRM refers to technology existing through the internet as opposed to information technology that you find on your hard drive, requiring the use of a desktop application. The cloud variety has exploded in popularity primarily because of the security that it offers. You are granted peace-of-mind, knowing that your data is secure and protected.
How Cloud CRM Works
Cloud CRM allows users to access their valuable information from anywhere there is an internet connection. It is often even updated in real time so international corporations can keep up with multiple partners in different parts of the world using it.
A large server is used to store the cloud network. Some CRM solutions provide an option to streamline interaction with customers, such as phone calls, marketing and emails by placing the on an online server. By doing this, service representatives, mangers, etc. can pull up important details in an instant, and know that they are current and correct.
If you are like many others, you may be concerned with security, but Cloud CRM is incredibly secure. Here at Commence, we have a strong business relationship with Rackspace, which is a top-rated hosting provider, to ensure that your data is secure.