If you are like most others, you might not see the connection between project management and CRM software. After all, doesn’t CRM software simply focus on managing customers, leads and sales? Well, although this is generally the main focus of this type of software, Commence is a little different. We understand that there are many elements that all play their own role in helping a business grow to a successful level and project management happens to be included.
Our CRM Application Helps Manage Projects
The reason we include a project management section on our CRM application is because we understand the value of being able to track current projects and make necessary adjustments when they are absolutely needed. Our CRM software helps you do just that!
Commence provides you with access to updated task and milestone information that you or your team may need to make important decisions. We allow you to review each stage of a project and customize reporting to make sure the project stays on track. This feature will help you to reduce expenses, increase profits and make the most of everything you learn.
If you are being newly introduced to cloud-based CRM, you are not alone. Although this concept is nothing new, it has recently exploded in popularity, especially with small business owners. Therefore, there are a lot of people, just like you, who have a ton of questions and are wondering if this is something they should be using. Well, for a long time, CRM software made to take advantage of a cloud was geared toward large corporations. Fortunately, Commence has changed that.
Cloud-Based CRM for the Small Business Owner
Cloud-based CRM allows you to store a massive amount of important information on the internet, rather than your hard drive. This means that you do not have to worry about your computer crashing and losing everything. Plus, you can access everything for which you would normally have to go to your personal computer, from anywhere. Need to double check payroll, but you are stuck at a family function? No problem; just access your cloud from your phone. There are countless ways that a cloud is beneficial, which is why larger corporations have used them for so long.
The only reason why they have not been more popular with small businesses, until recently, is because no one designed software to accommodate the precise needs of a small business owner. Thanks to Commence, anyone can reap the benefits that cloud CRM has to offer.
If you are confused about cloud CRM, you are certainly not alone. A lot of business owners are newly being introduced to the topic. Although it may seem a little intimidating, at first, it really doesn’t have to be. Many people who have been in business for decades, or those who really are not all that computer savvy, tend to just stay away from cloud management software, because they assume it will be far too complex for them to use.
What is Cloud CRM?
Cloud CRM sounds a lot more technical than it really is. It simply is an easy, effective and convenient way to allowing you to manage all of your customer relationships, no matter where you are. You store everything in your personal “cloud,” on a secured server, so nothing is kept on your hard drive. Therefore, whether you are on a computer at a friend’s house, or logging in from your phone on a tropical island, you can have real-time access to vital customer data. Plus, you never have to worry about losing all your files, if your computer crashes. While some CRM software offerings are clearly over engineered, Commence CRM is a cloud based CRM solution that customers are raving about. With Commence you are up and running immediately and there is no hardware or software to install or maintain. Using the product is as easy and if you get in a jam, click on the embedded online help file for instructions for what to do. Commence has made cloud based CRM fast and efficient and at a price point that is affordable for smaller businesses.
Some people hear the term “cloud customer database” and assume that there would be a lot of restrictions as to what you could do with it. After all, how much information can you really keep in a cloud? Well, if you are asking that question, you should evaluate how much you can keep on your hard drive. You may also want to think about what happens when your hard drive crashes. This is not a concern with cloud-based software. Still, despite the logical thinking, you probably have your doubts. Will it really meet all your needs?
Explore Our Cloud Customer Database and Decide for Yourself
Our cloud customer database is unlike anything you are probably used to. First, updates can be done in real time, so if a rep is speaking with a customer on the phone, you can see the progress, immediately, even if you are logging in from your smartphone on the golf course.
Plus, here at Commence, our software is not exclusively for customer relations. We want you to excel in every area of your business, so we make it easy to manage your marketing, projects and leads by using reports and analytics. This allows you to see if certain marketing campaigns are working, and which ones need attention before more money is invested into them.
Contact management software programs have been widely used by small to mid-size businesses to manage customer relationships, but with the difficult economy and push for new business many of these companies are migrating from desktop software programs to online customer management solutions that extend contact management functionality to the sales and marketing departments.
One of the most popular online customer management software programs is Commence CRM. Commence has been providing contact management and sales force automation solutions to small and mid-size businesses for more than two decades and was one of the first CRM software companies to migrate their award winning software to the cloud.
What small businesses find attractive about this online CRM solution is its ease of use and low cost of ownership. With Commence CRM there is no hardware or software investment required and customers can be operational the same day. Because Commence’s roots come from delivering and supporting contact management software, customers find the transition to the cloud based solution quick and easy.
Because Commence CRM is cloud based, data can be accessed from any device including a PC, Apple Mac, tablet or smartphone. This functionality is highly sought after by companies using traditional desktop CRM or contact management software that cannot offer this.
If the topic of cloud-based CRM has you a bit frazzled, you are certainly not alone. Although it is not necessarily a new concept, it has only recently become the most popular choice, so business owners around the world are eager to find out if it’s right for them.
Cloud customer relationship management helps to improve overall revenue and customer service by streamlining and harnessing your customer data. While there are various solutions available, most are designed for the large corporations of the world.
Our Cloud-based CRM is Different
If you have been reading up on cloud-based CRM and have noticed Commence mentioned a lot, it is because we offer software that is attractive to small and medium size businesses. After all, it is the small businesses that make up the majority, and it is often these small businesses that contribute to community development. Therefore, it only seems right that CRM software be available to make the daily operations of an owner or manager easier while still building and strengthening customer relationships. This is what our Commence CRM software can do for you.
Like many other business owners, you may have purchased a cloud customer management system that does not fit your needs. Most of the recommended ones on the market are designed for large corporations. You might have purchased one of these with the intent of only using the portions that you need. The problem is that when you try to use software that was designed for a large corporation, it is easy to get lost. You lose valuable time that could be spent on growing your business. There is an easier way.
Commence is the Recommended Cloud Customer Management System for Small Businesses
As a small business owner, you value each and every customer and appreciate just how important they are to your long-term growth. Not only is our cloud customer management system thorough and easy to use, we supply you with world class customer service and empower you to offer your customers the same.
You will be able to access customer records in real time and update them, proof return material authorization, and even measure the effectiveness of your staff. You will quickly find that there really is not any aspect of your business that you can’t manage and analyze with our cloud CRM software.
If you have found yourself asking “What is cloud CRM?” you are certainly not alone. This has become an increasingly popular question asked by small businesses and large corporations alike. It is easiest to understand if both components are broken down.
First, “the cloud” refers to cloud-based technology. This means that the technology is through the internet, not on premise in your office. Therefore, information can be accessed from any computer, not just one that has the software loaded onto it.
Second, CRM stands for Customer Relationship Management, and as you can probably guess, it is software designed to manage customers, calendars and every other important aspect of your business.
What is Cloud CRM, and How Does it Work?
Now that you have the answer to your “What is cloud CRM?” question, you are likely wondering how it works. Well, the cloud network is accessible using any online connection, so it allows your business to streamline the customer interaction process, including email, marketing, phone calls, and much more. Since these programs are updated in real-time, all employees have up-to-the-minute information, so they can give their customers the best service possible.
Some small business owners are under the impression that cloud based CRM is only for large corporations; this is not so. Small businesses have just as much as a need, if not more! Sure, in large corporations, there are traditionally a team of employees paid to handle each aspect of the operations. In a small business, it is often the owner or manager handling everything. For this reason, it is important to turn to software that is easy to use so you can keep track of everything without investing a lot of time. After all, there are other things you need to do.
Cloud Based CRM has Deep Roots
Customer relationship management is nothing new. Since salespeople peddled door-to-door and towns had one shopkeeper, these professionals practiced customer relationships; it was just on a much simpler and more intimate level.
It does not matter if your business consists of two or 10 employees, cloud based CRM software will make your job easier, and keep you more organized while improving customer relationships.
Cloud CRM refers to technology existing through the internet as opposed to information technology that you find on your hard drive, requiring the use of a desktop application. The cloud variety has exploded in popularity primarily because of the security that it offers. You are granted peace-of-mind, knowing that your data is secure and protected.
How Cloud CRM Works
Cloud CRM allows users to access their valuable information from anywhere there is an internet connection. It is often even updated in real time so international corporations can keep up with multiple partners in different parts of the world using it.
A large server is used to store the cloud network. Some CRM solutions provide an option to streamline interaction with customers, such as phone calls, marketing and emails by placing the on an online server. By doing this, service representatives, mangers, etc. can pull up important details in an instant, and know that they are current and correct.
If you are like many others, you may be concerned with security, but Cloud CRM is incredibly secure. Here at Commence, we have a strong business relationship with Rackspace, which is a top-rated hosting provider, to ensure that your data is secure.