Posted by Admin on March 11, 2013 under Customer Success | 
Nothing is more comforting than having someone you can count on. Small and mid-size businesses new to CRM software often need assistance with automating their workflow, adding custom fields and views, creating sales reports, and getting their data into the new CRM system.
That is exactly what leading online CRM vendor Commence is providing to their customers. Commence calls it their “Onboarding” program, which ensures customers get an immediate return on their investment. It consists of two to three hours of training and assistance with system customization. The result is that customers adapt to CRM quickly and are immediately productive with the new system.
“The onboarding program has been a godsend.” says Jeff Spilfogel of Clear Stream Inc. We had a good idea of what we wanted to do with a CRM system, and with the assistance of Commence Corporation’s professional services team we quickly achieved more than we ever thought we could. I think what we learned here is that had we picked one of the basic inexpensive CRM programs that lacked the flexibility of Commence we would have gotten rid of it already and wasted time and money. We found Commence to be in between the low cost CRM solutions that offer very little customization and the high end ones that do, but are very expensive. All I can say is that we are very pleased with the Commence system and the support we have received from the company.”
Posted by CRM Resources on June 20, 2011 under Customer Success, Online CRM |
There are a number of ways that a CRM system will be able to increase your business productivity. Your CRM will serve as a as a central place for all your business data. Since everything will be in one place your staff won’t be wasting valuable time trying to find something. Even with your data all in one place you will still have high security if you purchase your system from a reputable company that makes security a priority. With an online CRM system your employees can access the data they need from anywhere so people can work even when they aren’t in the office. CRM systems can be tailored to your certain business needs so your business can be the most productive in the areas it needs improving. The system can generate reports for sales, project management and marketing so you know what is working and what isn’t and can adjust your strategies accordingly.
How to find a CRM to increase your productivity
The best way to increase your business productivity is to find a CRM that does the above things. It’s important to have online access and to make sure it tailors to your business for the best results. Visit Commence.com to learn more and to find a system.
Posted by CRM Resources on February 18, 2011 under CRM Software Resources, Customer Success |
Why you should get customer software?
Customer software will keep your business organized. You can deepen your customer relationships and make your business run more smoothly. You will be able to share and organize customer information with other co-workers in other departments and not have it get lost in an email inbox. Information that can be shared is account history, contacts, pending and completed activities and even email history. You won’t have to move from system to system, everything is conveniently placed in one CRM system. You can customize what you see on your screen and can create saved searches. You can use a CRM Sales dashboard feature to make sure you follow up on appointments and tasks, and complete your to-do list. You may even be able to integrate your email and calendar. If you want your business to run more efficiently and not have people miss information consider getting this type of CRM software today.
Where to find customer software?
There are a number of places to find customer software. Buy CRM from a vendor where they offer you software that will work the best with your business. Finding a company that will give you a demo to try out is beneficial before you make a big commitment. Visit Commence to find a CRM software solution that works for your business.
Posted by Admin on February 3, 2011 under Customer Success |
Becoming a leading provider of Customer Relationship Management software didn’t happen overnight. For more than two decades Commence Corporation has been providing rapidly deployable CRM software to small enterprises and mid-size companies. What’s unique about Commence is that the company has complemented a best in class CRM solution with a set of best practices for sales automation and execution. This combination ensures that Commence customers realize the maximum value from the CRM solution. The CRM Best Practices guide may be downloaded directly from the Commence web site at www.commence.com.
Posted by CRM Resources on October 29, 2010 under Customer Success |
Full-Featured Online CRM Software
A good CRM system can be a major asset to any business, as a speedy system makes it easier to communicate with customers and to address customer queries or complaints quickly. Full-featured online CRM software that includes integration of applicatons such as QuickBooks and support for popular email clients can unify available business tools into a single, efficient system. Online CRM software can be set up quickly, eradicating the need for lengthy software installations.
Online CRM with Support for Remote and Mobile Access
For a CRM solution to be good, accessibility is important. An online CRM system which includes support for mobile and remote access provides employees with more ways to access the information they require in order to perform daily tasks efficiently. A system which is hosted on a centralized, secure server makes it easier to back up information from a database of customers and clients, and makes it easier to manage and share contact information.
Posted by Admin on October 20, 2010 under Customer Success, Sales Software |
This question has been bantered about the industry for some time with some people suggesting that CRM should be managed by the sales team and other claiming it’s the responsibility of the marketing department. Customer Relationship Management is all about building long term, meaningful business relationships with your customers. By helping you to better understand and anticipate their needs, CRM software can help you acquire new customers, retain existing ones and maximize the lifetime value of your business relationships. This is not the single responsibility of the sales or marketing staff. It’s an organizational wide effort.
Clearly the responsibility of properly implementing a CRM solution and streamlining internal business processes lies with the management team, but the utilization of CRM software, whether it’s a hosted online CRM solution or an on-premise one, rests with the entire organization. CRM software impacts how you market, sell and provide service to your customers. It’s not something that is solely managed by the sales or marketing department.
Posted by Admin on September 27, 2010 under Customer Success |
Customers using CRM software from Commence Corporation have realized improvements in lead generation, sales pipeline management and customer service.
What is unique about this CRM software is not the CRM software itself, but the best practices for implementation and utilization that are coupled with the CRM software.
Most CRM systems are either sold over the Internet or deployed with very little interaction from the CRM vendor. Customers are therefore left on their own to learn how the CRM software works and how to realize the maximum value from it. This has resulted in failed implementations even though the CRM software is deployed as online CRM. It has also resulted in poor utilization and virtually no return on their investment in the CRM software.
Customers have realized substantial improvement with Commence CRM software. Commence is deployed as web based CRM, and offers integration with Microsoft Outlook, Intuit’s QuickBooks and mobile devices such as the BlackBerry, iPhone, Droid and Windows Mobile. The CRM software is also available for use on-premise as a hosted CRM offering.
Posted by Admin on September 25, 2010 under Customer Success |
Some CRM software is so over engineered that sales people cannot use it. Commence CRM software was designed by sales people for sales people.
Commence CRM software consists of a suite of CRM applications for contact management, sales management, marketing management, customer service and project management. The Enterprise CRM software package even includes an interface to QuickBooks.
Commence CRM software is affordable. Customers can begin with contact management then add other CRM applications at a later date. Commence CRM software is available as online CRM or Hosted CRM.
Posted by Admin on September 22, 2010 under Customer Success |
Put in the effort to define your internal business processes and CRM software will payoff.
Small to mid-size businesses have been lured into believing that web based CRM software will address the problems associated with generating qualified leads, management of the sales process and building brand recognition. But these online CRM programs while easy to implement and relatively easy to use don’t run your business, people do.
Improving lead generation and sales execution requires a commitment of management and staff to create a structured sales process, then automate it by embracing the sales management software. Building brand recognition requires experience marketing people coupled with quality marketing management software.
Certainly web based CRM or customer management software that incorporates contact management software, sales management software and marketing management software will provide small to mid-size businesses with the CRM applications they require to improve how they market, sell and provide service to their customers, but it’s your people not your CRM software that really matters.
Posted by CRM Resources on August 19, 2010 under Customer Success |
Desktop Customer Management Software Packages
Customer management, when pursued efficiently, can bring increased success to your business. A system which enables employees to respond more quickly to customer queries and enables faster processing of data can be purchased in the form of a desktop customer management software program. A program which is designed to make customization easy enables you to tweak your CRM system so that it is ideal for the unique needs of your business.
Obtain Customer Management Software with a Full Offline Client
It can be incredibly frustrating if your customer management solution is entirely dependent on an available internet connection, but you can obtain customer management software which includes a full offline client, so that contact information can be managed and retrieved even if connections are down. A system which has multiple features including bulk email capabilities, with support for various email clients, can provide you with a streamlined solution for customer contact as well as sales administration.
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