Resource Nation recently published an article discussing ways to increase customer loyalty: 4 Ways Mobile Technology Will Enhance Your Customer Loyalty
The Center for Retail Management at Northwestern University has reported that up to 15% of a business’s most loyal customers account for 55-70% of the company’s total sales (CRM Trends).
Given the exponential growth of mobile in the US – from mobile advertising to apps, websites, and more – it makes sense that mobile can also be harnessed to effectively enhance customer loyalty.
You can read the full article here, courtesy of Resource Nation.
One of the greatest benefits of our Apple CRM is that it works in a mixed environment. Therefore, if you have both Windows and Apple computers running in your business, you won’t need to buy two separate CRM solutions. This is very attractive to any business owner. This means that not only does money not have to be spent on two separate applications, you can have peace-of-mind knowing that all computers are integrated with the same information.
Choose Our CRM for Mac and iPad
If you have mentioned to others that you are looking for CRM for Mac, there is a good chance that someone recommended that you try Commence. This is because our software is thorough, efficient and thoughtfully created.
Not only does it not require any additional software or plug-ins, it even integrates with mobile devices, which is a huge benefit. This gives you the power to access the information you need no matter where you are.
Commence is considered a comprehensive CRM application suite. It does not only help you track sales, customers and leads; it also helps you take your business to the next level by using our other features, including project management, marketing and contact management. It even integrates with Apple email for increased convenience.
Contact management software programs have been widely used by small to mid-size businesses to manage customer relationships, but with the difficult economy and push for new business many of these companies are migrating from desktop software programs to online customer management solutions that extend contact management functionality to the sales and marketing departments.
One of the most popular online customer management software programs is Commence CRM. Commence has been providing contact management and sales force automation solutions to small and mid-size businesses for more than two decades and was one of the first CRM software companies to migrate their award winning software to the cloud.
What small businesses find attractive about this online CRM solution is its ease of use and low cost of ownership. With Commence CRM there is no hardware or software investment required and customers can be operational the same day. Because Commence’s roots come from delivering and supporting contact management software, customers find the transition to the cloud based solution quick and easy.
Because Commence CRM is cloud based, data can be accessed from any device including a PC, Apple Mac, tablet or smartphone. This functionality is highly sought after by companies using traditional desktop CRM or contact management software that cannot offer this.
Nearly every company will say that they have the top CRM software for 2012, but that does not mean that they have the features to back that statement up. Commence has been helping businesses improve performance and customer relations for over two decades. We know what works, and we have made our software simple to use so it is accessible for anyone.
What Makes Our Product the Top CRM Software for 2012?
There is a long list of reasons why we are rated as having the top CRM software for 2012. Some of these include:
- Convenience – You and your staff can be anywhere in the world and access up to the minute customer information. Not to mention, since it can be used on a mixed platform environment and with QuickBooks, it makes it more convenient than most could hope for.
- Features – Just a few of the many features Commence offers includes email integration, mobile CRM, bulk email campaigns, forecast and reporting, sales analytics and the ability to manage leads.
- Control – If you want to gain control over the detailed operations of your business while also improving the buying experience for your customer, Commence is for you. It offers thoughtful features that you simply won’t find elsewhere.
Cloud CRM refers to technology existing through the internet as opposed to information technology that you find on your hard drive, requiring the use of a desktop application. The cloud variety has exploded in popularity primarily because of the security that it offers. You are granted peace-of-mind, knowing that your data is secure and protected.
How Cloud CRM Works
Cloud CRM allows users to access their valuable information from anywhere there is an internet connection. It is often even updated in real time so international corporations can keep up with multiple partners in different parts of the world using it.
A large server is used to store the cloud network. Some CRM solutions provide an option to streamline interaction with customers, such as phone calls, marketing and emails by placing the on an online server. By doing this, service representatives, mangers, etc. can pull up important details in an instant, and know that they are current and correct.
If you are like many others, you may be concerned with security, but Cloud CRM is incredibly secure. Here at Commence, we have a strong business relationship with Rackspace, which is a top-rated hosting provider, to ensure that your data is secure.
Get important data with your hosted CRM
Your hosted CRM will provide you with access to a number of pre-built reports so you can keep tabs on your business and see any problems before they arise. There are plenty of reports for sales, marketing and customer service so reports are easy to access. You can also customize your reports so you view the data for exactly what you need. Having access to CRM sales & marketing reports allows you to respond quickly to changing marketing conditions so you can always stay ahead of the game. Keep track of your employees by checking on the status of trouble tickets and keep up on sales to see which sales strategies and sales people are working the best.
Access your hosted CRM from anywhere
One of the most important benefits of your hosted CRM software is that you can access it from anywhere, including your mobile phone and tablet device such as an Apple iPad. Providing access anywhere will maximize the productivity of your staff and allows you to respond to inquiries from customers and prospects at the point of interaction. Visit Commence.com to learn more about connecting your hosted CRM to your mobile phone and other benefits of having anytime, anywhere access to your hosted CRM system.
On premise CRM Software
Commence.com features on-premise CRM applications that are ready to use, easily customized, are fully integrated with Microsoft Outlook email, Microsoft Excel, and Microsoft Word and support mobile CRM users. With all these features, there are many things that can be done with this CRM software. View the sales activity of your staff members by viewing the number of calls made, appointments generated, project tasks and to dos. It’s easy to build up long lasting customer relationships because you are able to see all the customer data in a single screen, there is no scrolling or jumping from screen to screen.
You can create a single online library for all your documents. Staff members that need access to key documents such as price catalogs, price guides, brochures, news articles and testimonials can get everything from one sales library with proper access. Then the documents can be printed or emailed out to customers. Make it easier to support your customers when they call by using the CRM system to enable support representatives to provide personalized services that people want to have when they call your company.
CRM Software on your mobile devices
You can also get all the information you need when you are away from the office. This mobile CRM software has support for your Apple iPhone, Blackberry, Android, Palm WebOS, and Windows Mobile devices. Learn more at Commence.com about how this CRM solution can help grow your business.