If you are tossing around the idea of making use of a customer follow up program, you are probably trying to decide if you really need one. Will you use it enough to get your money’s worth out of it? Will it really make that big of a difference? Well, the fact that major corporations make use of it should tell you something. Besides, if you made a purchase or return, and someone followed up with you just to see how your experience was, wouldn’t it make an impact with you? Chances are good that you would look at that business just a little differently and be a lot more loyal.
Choose Our Customer Follow Up Program
Here at Commence, we understand and appreciate just how hard the small business owner works and how important every customer is. This is especially true for new businesses trying to establish themselves and earn repeat customers and referrals. The best way to do this is by having a customer follow up program. This allows you to interact with your customers on a more personal level.
If they had a great experience, then you want to know who handled the transaction. This will give you an idea as to who the strongest members of your team are, even when you are not watching.
If their experience was unfavorable, then you have the opportunity to correct it. Your follow up could mean the difference between them shopping with you again — or not. Instead of them telling everyone what a horrible experience they had, now they are singing your praises, because you cared enough to follow up — and, as you know, word of mouth is the strongest form of advertising.
If you are a small or brand new business, you may be thinking that you don’t really need customer follow up software. After all, sales are probably not so in abundance that you can’t just keep them written down in a notebook, right? The problem is, what happens when business improves rapidly? Will you have the time to find your way around new CRM software during a chaotic time of growth to sit and input all your past customers? Alternatively, what happens when you spill your morning cup of Joe on your notepad? The most beneficial thing that you can do for your business is to use software, such as Commence, from the very beginning.
Why Use Customer Follow Up Software?
Customer follow up software is not something that should be put on the back burner. If you have it set in your mind that you are going to invest in it when your sales reach a certain level, you will likely not start using it until it is too late. Your early customers are important to the foundation of your business. They will be your repeat customers that will earn you future sales. They will also tell others about your service or product, and you probably already know how important word-of-mouth referral marketing is. Make the most of these important contacts with Commence CRM software.
As more and more professionals are relying on their smartphones and tablets to keep current, they find themselves looking for the best sales management software for mobile devices. If you want your staff to have reliable access to important data no matter where they are, then you need software that is designed thoughtfully and flawlessly for this specific purpose.
We Have the Best Sales Management Software for Mobile Devices
If you ask around, you will likely find a friend or business associate who will say that Commence has the best sales management software for mobile devices. We have designed it so you have access to contacts, calendar, accounts, sales opportunities, leads, service tickets, etc. We also allow you to view follow up activity to ensure customers are contacted after the sale is made or problem is resolved.
Our software is extremely easy to navigate and it works on Android, Blackberry, iPhone and Windows Mobile. You can’t appreciate just how much smoother your business can operate and how many more referrals you get from completely satisfied customers until you have access to our mobile software.
Set up your dashboard on your customer software
The dashboard for your customer software can be an incredibly useful tool to organize your business with. The CRM dashboard will give you a real time view of your most important information. Mange your emails, to dos, service tickets and company news all in one place on your personal dashboard. You spend a lot of time in your email so it makes sense to not have to keep switching programs to access your email. Alerts will allow you to keep on top of everything. It is easy to forget to do something in today’s fast paced world, so alerts serve as a helpful reminder in order to get all your work done and keep your customers happy. The dashboard can be customized by individual or job function so it can be a useful tool for everyone in your company.
Customer software allows you to access your work data from anywhere
When you organize all your company data in customer software dashboard you can access it online from anywhere, even on your mobile device. This makes getting work done easier and more efficient since all you have to do is be connected to the Internet. Visit Commence.com to learn more about accessing your customer software from anywhere.