Does this sound familiar? As an executive of a small to mid-size business you have your hands full just trying to manage the operations of your company every day. You used to have an IT person that dealt with hardware and software issues, but due to the current economic environment they are no longer there. Your server hardware has been running fine for some time, but it’s old and needs to be replaced. Even your PCs are now dated and you know you have to do something and soon. Replacing all this hardware and upgrading your current software is an arduous and costly task and you may have to engage the services of a third party to do it, but perhaps there is an alternative.
The Internet has not only become a medium for selling your products and services but in fact a platform for managing your hardware and software. Companies like Amazon.com and Rackspace are two examples of third party services that enable you to take the burden of buying and managing hardware and place it on their cloud or web based computing environment. There are dozens more companies offering similar services.
In the world of software, there are web based CRM software applications that operate online and in the cloud. What does this all mean? It means that you can now partner with a company like Commence Corporation to provide you with the CRM software and the server hardware, and have them manage and maintain your system 24/7 while you focus your time on growing your business. Moving your IT systems and software to the web makes good sense for small to mid-size businesses for the following reasons. First, the companies that provide this service are very good at what they do and will provide you with an IT environment that you could never afford to have as a small business. Secondly, outsourcing your IT hardware and software is extremely affordable.
Image “Businessman Showing Cloud Computing” courtesy of pakorn at FreeDigitalPhotos.net
If you are like many others, you may be under the impression that all web-based CRM software is expensive. However, this is not always the case. You have probably looked at CRM systems like Salesforce, which are used by larger companies, and were turned off by the price. You don’t have to spend a lot of money to take advantage of customer follow up software; you just need the right product.
Commence is an Excellent Alternative to Salesforce
When choosing CRM software, you don’t want to buy a product that is made for a large corporation, because it will have a lot of features that you don’t need. It will also be more expensive. On the other hand, you don’t want a product that is too basic, either.
Commence strikes the perfect balance by providing all the features you need to monitor every aspect of your business. Plus, it includes a few extras that you will actually get some use out of, like email and QuickBooks integration. Above everything else, it is affordable, which is why it is voted by many as the best small business CRM software.
Are you avoiding web based CRM because you assume that you will have to start a new email account? Perhaps you know people who had to do this with the web CRM they started using. The thought of changing over to a new email address is probably similar to listening to fingernails on a chalkboard. Is it really worth the trouble? There is also the risk of losing contacts through the transition. Here at Commence, we have a solution!
Enjoy Sales Software, and Keep Your Current Email Address
One of the reasons why we are rated as the best Salesforce CRM competition is because we enable you to integrate your email with our web based CRM software. Here at Commence, we understand that as a small business owner, you are busy all day long. You are handling work that several employees would likely be responsible for in a larger corporation. Therefore, our main priority was to create a product that would not consume your valuable time. Email integration is one of the most thoughtful features you will find in our CRM product.
Founded in 1988, Commence has become recognized as a leading web based CRM for a long list of reasons. To begin with, we had our focus on the small to medium-sized business owner throughout the creation of this CRM software. Our goal was never to take over the market with a solution for large corporations. We appreciate that small business owners work a lot and sleep very little, so we wanted to incorporate features that would make their lives easier. Just a few of these are email and QuickBooks integration and the ability to use the software in a mixed environment with Microsoft Windows, Apple Mac, and mobile devices.
Commence is a Leading Web Based CRM Solution
If you ask 100 different people why they recommend our web based CRM, you probably will get a different answer from everyone. Some will appreciate how simple it is to access from anywhere, including their cellphone during meetings on the golf course, while others are just thrilled that they can finally manage leads in a more effective way.
You will find that although the features Commence offers seems to be never-ending, you will appreciate that none of them are overwhelming. Whether you want to be able to capture the service history of every customer or analyze your marketing campaigns, you can do it all, with Commence.
If your business is still using a paper-based customer management system, now is the time to upgrade to a web based CRM. Making this switch has benefits for your company across the board: for starters, it makes it much easier to access and store customer information. Paper records are cumbersome to keep and take up valuable office space. They are vulnerable to loss and misfiling, and are impossible to access unless you are physically in the building.
Once you migrate to a web based solution, you can access your CRM online from anywhere and get the data you need at any time of day. Furthermore, keeping paper records is expensive – you spend money on the paper itself, on ink cartridges, on printing equipment, storage equipment, storage space – making the switch to using CRM software is an initial expense that pays for itself in the long run. Not only that, but sticking to a paper based system looks outdated and unprofessional, sending the wrong message to your clientele about you business’ capabilities. The time to switch to a modern customer management system is now.
Most business owners find themselves going back and forth, trying to decide between on-premise and web based CRM software. If you have found yourself at this crossroad, you probably have a lot of questions. Chances are good that you are comfortable and familiar with traditional CRM programs that are stored on your computer’s hard drive so it is difficult to even entertain the idea of trying something that does not seem so secure.
Why Choose Web Based CRM Software?
What few people fail to realize is that on-premise software is not safe or reliable. Computers can crash or get stolen and hackers can access your valuable information. How is this secure? Many are nervous to try web based CRM software because it is new to them or they don’t understand how it works. Change can be scary.
When your information is stored on the web with Commence, it is a lot more secure than on your hard drive. Not only that, you can access it from anywhere, as can partners or employees you grant permission to. Extensive operational investments are never needed to maintain the infrastructure, thereby saving you money.
Plus, you can eliminate the use of other programs taking up hard drive space because Commence has everything that you need, including email and QuickBooks integration.
Get a help desk with CRM Cloud Computing
One of the features of CRM Cloud computing is a help desk software application to help you deliver world-class customer service and keep your customers happy. Have immediate access to customer records so you can instantly help them when they call for service. A quick response to a service call is what customers are looking for and it will make them want to do more business with you. You can also integrate a list of frequently asked questions and social media sites such as Twitter and Facebook to give even better customer service to your customers. With the help desk solution you can have a trouble ticket system in order to track customers’ requests and make sure you are getting back to them in a timely manner.
Help customers and improve productivity with CRM Cloud Computing
CRM Cloud computing software not only helps your customers get the service they want, but it will also help make sure that your staff is productive. With this CRM software solution you can track the effectiveness of your staff and learn how long it takes to respond to service tickets and customer requests. There are a variety of CRM reporting features and CRM analytics dashboards that will help make sure that your staff is providing the best customer service possible. Visit Commence.com today to learn more.
Make an impact on customer service with a Cloud CRM
A Cloud CRM can greatly improve the customer service you offer at your company. When using the CRM for a while, you will notice an impact in the customer service that is delivered to your customers. You want it to be easy to keep customers organized and help them when there is an issue. The CRM system can help you do just that. Set up a system for frequently asked questions so customer service representatives don’t have to answer the same question every time, making their jobs more effective to help the customers that need it.
A Cloud CRM on an Apple Macintosh
Traditionally a Cloud CRM system has only been able to be used with PCs but now a cloud CRM can be accessed from any computer whether at home or at the office and that computer can be a PC or an Apple Macintosh. This makes it easy to have anytime access. There are no plug-ins required and it uses a regular Macintosh web browser such as Safari or Mozilla Firefox. The CRM system will even support email for Apple Mac. You can operate your system on Macs and PCs. It doesn’t need to be just one type of computer. Visit Commence.com to learn more about how you can access your CRM system from your Apple Mac computer.
How a Cloud based CRM can be accessed on your mobile phone
A cloud based CRM can be accessed from any computer. It doesn’t just have to be on your company’s server. With this kind of CRM system it is easy to check on important data on your mobile phone. Using your mobile phone you will be able to view contacts, accounts, your calendar, leads, sales opportunities, service tickets and more. It will provide quick access to your account and contact information and make it easy to check on something without having to boot up your computer. It’s real time access to CRM data and it will increase the productivity of your staff and enhance collaboration. It has an easy to navigate interface so it’s easy to find what you need quickly. The system will work on the popular smart phones including iPhone, Android, and Blackberry. Visit Commence.com to learn more about accessing your Cloud CRM system on your mobile phone.
Get what you want with a Cloud based CRM
If you select a cloud based CRM system you can still only pay for the applications you want. Start off with the core applications that are necessary, such as the customizable dashboard, calendar, email integration and security, and expand from there by getting what your business needs.
Why a web CRM works best for you
A web CRM is a perfect for any size business and will end up saving you money since you don’t need a team of highly qualified staff to set up the CRM system and maintain it for you. You will still have great security. The security on a web system is probably better than the one your own business could set up since you know the system has to be secure if the company is going to continue selling CRM systems. If your business grows it’s much easier to get the resources you need to expand.
Choose a web CRM that works for your business
An on premise CRM would have to be specifically for your industry or type of business if you are going to get a return on the amount of money that needs to be spent on these type of systems. A web CRM will cost you a lot less and you can still get exactly what you need to make your business grow. Once your business does grow you can add on to your CRM system to keep up with your business. Visit Commence.com to learn more about the types of systems that are offered and how it will work for your business.