Customers are your lifeline, which is why you need to respond immediately when they call for service. Commence provides service representatives with immediate access to client records enabling them to capture, track and manage all service related activity and respond quickly and efficiently to customer inquiries. A knowledgebase, frequently asked questions (FAQ) and integration with social networking sites like Twitter and FaceBook, will help your staff to deliver the personalized service that drives customer loyalty.

• Access and update customer service records
• Manage support and maintenance contracts
• Track and manage service tickets
• Process return material authorizations (RMA’s)
• Knowledgebase provides access to product & service information