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Customer Service and Support

Deliver World-Class Customer Service

Customers are your lifeline, which is why you need to respond immediately when they call for service. Commence CRM provides service representatives with immediate access to client records enabling them to capture, track and manage all service related activity and respond quickly and efficiently to customer inquiries. A knowledgebase, frequently asked questions (FAQ) and integration with social networking sites like Twitter and FaceBook, will help your staff to deliver the personalized service that drives customer loyalty.

CRM CUSTOMER SUPPORT VIDEO

 

CORE FEATURES:

  • Service ticket management
    Create, track, escalate and resolve customer service requests
  • Resolve Service requests quickly and efficiently
    Manage case activity across multiple departments and divisions
  • Integrated knowledge management
    Ensure consistent customer responses while lowering training cost
  • Increase Cross sell opportunities
    Introduce new products and services while delivering world-class customer service
  • Measure the effectiveness of your staff
    Real time customer support dashboard measures staff productivity
  • Improve service effectiveness
    Analytical reporting provides number of active tickets, how long they have been open and if they have been escalated

Benefits:

Commence CRM will enable you to reduce customer waiting time by providing your service staff with instant access to a customer’s profile and service call history. Eliminate missing or undocumented calls. Automatically generate service tickets and dispatch a remote technician. With Commence CRM you will delight your customers with world class customer service.