CRM software or CRM software applications that are deployed over the Internet via a web browser. Commence Corporation’s web CRM software provides a suite of CRM applications that have been designed specifically for small to mid-size businesses that are seeking an easy to use, rapidly deployable affordable solution for customer management.

Contact management systems are focused on managing the interaction with people vs. the interaction with accounts or companies. Contact management software typically stores name, address, phone, e-mail, notes and historical information. Commence’s CRM software delivers a more robust offering and includes SFA/sales automation, database marketing, and customer service applications along with CRM consulting services.

Customer management software systems are focused on managing the interaction with customer accounts or companies. Customer manager software typically stores company name, multiple locations or addresses (such as a branch location), multiple phone numbers, e-mail addresses, notes and historical information. In addition, the customer record is used to organize all the contacts within the account and show all related information and interactions across the different customer contacts. Commence’s CRM software delivers a robust B2B offering and includes SFA/sales automation, database marketing, and customer service applications along with CRM consulting services.

Operational CRM focuses on automating the front-office business processes utilized to directly manage customer relationships. These processes traditionally include sales force automation (SFA), marketing management, and customer support. Commence incorporates this functionality into its CRM web offering for small to mid-size businesses.

Analytical CRM provides data analysis or mining of data to determine buying behavior. This information may be useful in making decisions involving product packaging and pricing. Commence web CRM incorporates a complete analytics reporting program.

Collaborative CRM supports the full life cycle of customer interaction and involves multiple departments and multiple job functions. The objective here is to ensure that people throughout the organization have access to vital customer information in order to make informed business decisions. Collaborative CRM software often involves the integration of disparate systems such as Outlook, Accounting or ERP systems. Commence Corporation’s web CRM supports collaborative CRM capabilities.

Social CRM is becoming an important vehicle for sharing information and building brand recognition and is being touted as the way people will communicate in the future. Common sites include Twitter, Face Book, and Linked In. CRM manufacturers are beginning to incorporate these media outlets into their CRM offering. Commence Corporation has incorporated social networking into its web CRM and online CRM solution for small businesses.

Some confusion still exists between web CRM and hosted CRM which is a term used by several CRM vendors. Web CRM refers to the deployment of software over the Internet. With web based CRM there is no hardware or software to implement. The CRM software applications are accessible online via a web browser. Commence Corporation offers web CRM and Hosted CRM for small to mid-size businesses.

CRM On-Demand is simply another term used to describe CRM software or CRM software applications that are deployed over the Internet via a web browser. This is also known as CRM web software. Commence Corporation is a CRM vendor that offers an On Demand or online CRM solution for small to mid-size businesses seeking to better manage customer relationships.

Hosted CRM or hosted small business management software traditionally means that the software resides on desktop computers under a client server deployment. The server is managed and maintained by the CRM vendor at their data center or a third party partner. The exchange of customer data between the desktop computer and server is done via synchronization over the Internet. Commence Corporation offers web CRM and hosted CRM for small to mid-size businesses.

Microsoft’s Outlook program is utilized by the majority of businesses for e-mail, calendaring and task management. Commence CRM software is seamlessly integrated with Outlook enabling the end user to read their e-mail, schedule activities and access their calendar right within the Commence web CRM software. This helps businesses to provide better customer management and customer service.

Small businesses are more concerned with a products ease of use then having every bell and whistle available. Commence is a web Customer Relationship Management solution that has been designed specifically for small to mid-size businesses and may be deployed on premise or as a web CRM solution. Commence also offers an array of CRM consulting services to assist with CRM integration, CRM application development and implementing small business management software.

Sales Tracking software refers to the automation of the selling process from introduction to closure and the ability to report on and manage each stage of the sales cycle. CRM solutions like Commence web CRM offer this functionality as a component of its web CRM solution for small to mid-size businesses.

Sugar CRM’s origination is what is known as open source CRM software, meaning it’s free to the public. These provided the company with a great deal of visibility and free testing. The product however is fairly limited in its core functionality, requiring customers to then pay for additional features that are core to their business. Commence web CRM is a comprehensive suite of fully integrated CRM solutions that have been specifically designed for small to mid-size businesses. Commence web CRM is easy to deploy, easy to use, customizable and the best web CRM solution for small to mid-size businesses. Commence also provides CRM installation and CRM consulting services.

Microsoft Dynamics, known as Microsoft CRM is a desktop CRM solution sold and implemented by third party providers. It’s fairly expensive to purchase and even more expensive to implement and maintain. The company has announced a web-based CRM offering that is designed to address the concerns above. Both products are sold and maintained by third party providers, which means you are not working directly with Microsoft but instead with Microsoft partners. Commence CRM Customer software is a comprehensive suite of fully integrated web CRM software that has been specifically designed for CRM management. Commence web CRM is easy to deploy, easy to use, customizable and the most affordable web CRM solution for customer relationship management.

Siebel is a web based CRM solution designed for the enterprise market and is owned by Oracle Corporation. It’s robust and pricey and supports customer management. Commence is a web CRM (Customer Relationship Management) solution for small to mid-size enterprises that improves on the Siebel CRM management software and enables customer retention.

SalesForce.com is a web CRM solution designed for enterprise corporations and is functionality rich but too difficult to use and too expensive for small to mid-size businesses. Commence is a web CRM software offering designed for small to mid-size businesses and is easier to use and less expensive than salesforce.com. It is a CRM web solution designed specifically for customer management.

Customers interested in Commence Web CRM software can sign up for a free online trial of the Customer software so that they can experience how the CRM software can be utilized for workflow management and managing customer relationships. During the trial period Commence will provide white papers, CRM training and CRM consulting services to ensure total customer satisfaction and a positive customer experience.

Commence supports several thousand customers across 35 unique industries in 22 countries around the world. These customers utilize our web CRM solution as well as our Hosted CRM solution for managing customer relationships. Commence has one the highest customer retention rates in the industry and thousands of satisfied loyal customers.

One of the areas that differentiate Commence from other CRM vendors is our CRM consulting services and our domain experience that crosses companies of all sizes and multiple industries. Commences professional services team assist our CRM customers with best practices for customer manager software. This ensures that Commence customers remain satisfied and loyal.

The Commence web CRM solution for customer management includes a web services Application Programming Interface or (API) that supports CRM integration with disparate systems such as Accounting and ERP.

Commence offers our web CRM customers a CRM book, called “Practices That Pay” which outlines best practices for sales automation and management, sales optimization and database marketing. These best practices are part of the company’s CRM consulting services.

Case studies that highlight the value customers have realized with Commence web CRM and our online CRM can be downloaded from this web site. Commence has one of the highest customer retention rates in the industry and thousands of satisfied loyal customers.