Month: June 2013

New Conversations Feature in Commence CRM Gets Good Customer Reviews

By commence2018 / June 27, 2013

Commence Corporation is a CRM software solution provider that has continued to invest in their product by introducing new features and enhancements year after year. This latest one called “Conversations” is an instant messaging tool that is built right within the CRM software.  It’s a handy application that complements e-mail and your telephone, and is used to communicate with internal…

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Sales Question and Answer #24 – How do I get to see new prospects who won’t return voice mail?

By commence2018 / June 25, 2013

This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. Q.   How do I get to see new prospects who won’t return voice mail? A.  Since this continues to be one of the most asked-questions I receive, I’ve decided to spend several months on this…

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Utilizing Twitter to Counteract Negative Customer Reviews

By commence2018 / June 17, 2013

Customer relationship management is a delicate balance of responding without seeming defensive. Here are important aspects of an effective Twitter strategy.

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Sales Best Practice #30 – Systematically analyzes key accounts in order to identify opportunities for growth.

By commence2018 / June 12, 2013

A best practice for sales people by Dave Kahle, author and leading sales educator. Mediocre sales people are content to react to the requests of their customers, and focus on maintaining the relationships in order to solidify the business they enjoy. The best sales people understand that, while some of the above is necessary, they proactively seek to discover additional…

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Creating new customers – Eight ways to identify new suspects

By commence2018 / June 6, 2013

This is a best practice for sales people by Dave Kahle, author and leading sales educator. Every sales organization, and every sales process, begins with identifying a group of suspects.  Suspects are people and organizations you suspect may one day do business with you.  They aren’t yet prospects, because you don’t know if they have a legitimate need for what…

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