Customer Success
With the current COVID-19 pandemic, establishing and managing a remote customer support system is crucial now more than ever. Remote work means your employees are serving clients from home through their phones or computers. While it lessens face-to-face interaction, remote service allows customers to access a virtual help desk that can address their concerns whenever and wherever they need. This…
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The beauty of the customer lifecycle is that each stage can be optimized. The effects of one thoughtful change can reverberate through the journey and enhance the entire customer experience. So, how do you improve the customer lifecycle? Tracking KPIs, reevaluating your stages, and delivering tailored messages are three great ways to keep the buyer journey fresh and relevant. In…
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At one point during your sales meeting, someone has probably mentioned the 80/20 rule wherein 80% of your profit comes from loyal customers and 20% comes from new customers. The numbers may not be completely accurate but there is some truth to this old marketing adage. Loyal consumers will always end up being a more profitable market. Compared to new…
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As a sales executive I can tell in just a few minutes if the company I am talking with is going to be successful with our software.
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A mentoring program designed to ensure the successful implementation and use of the Commence CRM solution.
Read MoreIf your small to midsize business requires more than a basic contact manager and a sales forecast, Commence CRM might be the right solution for your business.
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If you have been using Commence RM desktop software, you appreciate how quickly and efficiently you can modify the applications to meet unique and challenging business requirements. Despite the intense level of competition that has entered the market, Commence RM is still highly regarded as one of the most customizable and affordable CRM solutions available for automating internal business processes.…
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Commence Corporation, a leading provider of online CRM software, has teamed up with Dave Kahle of the Kahle Way sales system to provide customers with a winning formula for improving sales execution and performance. Start with a top rated CRM solution for contact and account management, lead management, sales opportunity and pipeline management, sales reporting and sales workflow automation. Complement…
Read More Commence On-Demand, the popular online CRM software for small to mid-size businesses, is helping customers realize a rapid return on their investment through the use of video training. “We know our customers are busy and may not have the time to schedule formal training sessions” says Flo Viau, a senior member of Commence Corporation’s professional services team, “so we are…
Read More Joe Stangarone, of mrc’s Cup of Joe Blog, gives some great advice about how to avoid being in a “blame” meeting for a failed IT project or failed software purchase: Have you ever been in a “blame” meeting? It’s one of those meetings called when numbers are down or after a project or purchase failed miserably. As you might guess,…
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