Customer Success
Got your attention haven’t I and isn’t this exactly what small businesses want to hear? It sure is and it’s the “tag line” of the majority of CRM vendors who sell to the small to mid-size business community. Why? Because it’s the only way to sell to this segment of the industry and it works. No one wants to hear…
Read More Select a CRM Vendor Committed to Your Success As an executive of a company servicing the Customer Relationship Management software sector, CRM has become a bit of an oxymoron for me. I believe that building long term business relationships with your customers requires a commitment to providing quality products and great customer service. This traditionally involves reaching out to your…
Read More Small businesses often struggle with how they manage and execute their marketing message, lead generation programs and sales opportunity management. This is because they typically do not have the expertise on board to implement or automate the internal business processes that drive these requirements. What’s worse is that many believe that the mere purchase of a good CRM software program…
Read More CRM for Mac Users of Apple Mac computers have had difficulty finding customer management software designed to operate specifically on the Mac platform. Some vendors indicated that they could operate on the Mac, but required plug-in software or add-on components that added complexity and caused reliability concerns for Mac users. While more options have become available, internet bloggers and customer…
Read More What makes one CRM software provider better then another? In today’s competitive environment it’s typically not a specific feature or function. Unfortunately too many companies focus all their attention specifically on a CRM product’s features and price and often end up making the wrong decision. Companies that have chosen Commence CRM as their solution for managing their customer relationships have…
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Ensure your marketing efforts are working with a web CRM When you are executing marketing campaigns you want to make sure your campaign is working so if it’s not you can switch to another strategy. You may have a limited marketing budget and you don’t want to waste it on a campaign that isn’t working how you want it to.…
Read MoreSmall to mid-size enterprises looking for a Customer Relationship Management solution may find that online CRM software best suits their business requirements. The current economic environment has placed a great deal of financial pressure on the SME sector. Many companies have found themselves with limited resources and working with a dated IT infrastructure that will cost a large amount of…
Read More A well oiled sales organization is traditionally the result of a process driven sales manager, an individual that understands the value of implementing a process for properly qualifying leads and a structure for managing the sales process from introduction to closure. For decades highly focused sales managers performed these task with very little technology or sales tools to assist them,…
Read More CRM software is traditionally used for managing customer contacts, notes, history and the sales cycle, but CRM provides tremendous benefit by automating customer follow up and sales follow up. Mid-market CRM solutions like Commence CRM incorporate functionality designed specifically for this purpose. With Commence CRM, you can classify customers according to specific criteria such as size, location, industry or the…
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Is your Sales CRM Software Hard to Use? You’ve heard it all before, sales people fighting tooth and nail with overly complex sales management software that provides little if any value to sales representatives and results in poor utilization, inaccurate reporting and eventually shelf ware. But don’t lose hope. One CRM sales management software provider seems to have gotten it…
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