What Kind of Analysis You Can Perform On a Ticket Management System
by CommenceCRM
Ticket management systems are a great tool for tracking customer data. Without it, sales reps will be lost in thousands of questions and comments, without the information they need to give top-level service. But a ticketing hub isn’t just for improving brand perception and buyer experience. Performing analysis will unlock information that will pave the way for smart business decisions. So, what kind of analysis can you perform with a ticket management system? Just like anything that has data, these numbers can be used to understand buyer behavior, team productivity, and campaign performance. When leveraged correctly, you will be able…
What Is the Difference Between a Sales Pipeline and a Sales Funnel?
by CommenceCRM
The sales funnel and sales pipeline are two of the most commonly used words in the sales world, often interchangeably. You might have wondered what makes the other two different,…
Any Legs Left in CRM Software?
by CommenceCRM
By Larry Caretsky It’s been well over a decade since the term Customer Relationship Management software started to appear in industry journals. Positioned as the software that would significantly impact…
How to Keep Track of Sales Leads: Best Practices
by CommenceCRM
Sales tracking can be a menial and confusing process, but when done right, you will be rewarded with better techniques and improved insights on your process. There are different ways…
Why Digital Marketing Agencies Need To Implement a CRM System
by CommenceCRM
It seems like there’s a brand new marketing tool being released every year. With so many options out on the market, how do you know what’s right for your company?…
CRM Software: A Bridge Between Sales and Marketing
by CommenceCRM
Sales and marketing have always been pitted against each other, but modern consumerist behavior is forcing brands to rethink the way these departments operate. When it comes to modern consumers,…
Why Good Sales People Often Turn into Mediocre Sales Managers
by Dave Kahle
We’ve all done it. Promoted a good sales person, often our best, to sales manager. My files are full of cases where the results were below expectations for everyone involved. …
7 Key Functions of Mobile CRM
by CommenceCRM
With more customers using mobiles devices, the pressure on businesses to always be available can seem like an impossible request. Luckily, software like CRMs exist to help businesses stay on…
Digitalize Your Small Business and Save Money by Implementing CRM Software
by CommenceCRM
Despite the advent of management software, small business owners are still hesitant to adopt new technologies, mainly because software such as CRM feels like an unnecessary addition to smaller operations….
Why Is Sales Tracking Important
by CommenceCRM
Your lead’s movement from introduction to communication to payment is all part of the sales process. Every single progression through the pipeline – whether it’s point A to point C…
Get Salesforce or Dynamics CRM Functionality at Half Cost
by CommenceCRM
Want in on an industry secret? You can get the same functionality as Microsoft Dynamics CRM or Salesforce for half the price. How? Get Commence CRM instead. Commence has…
