Sales Leader’s Question: When to terminate?
by Dave Kahle
Question: Our business has been struggling for the last year or so. Several of my salespeople are just not producing. I’m not sure I can continue to work with them. When do I decide to terminate their employment? Answer: Wouldn’t it be nice if we didn’t have to ask this question? In an ideal world, everyone would succeed, and our biggest problem would be how to acknowledge the real heroes among a group of deserving colleagues. But it is not an ideal world, and every sales manager is, at some point, faced with this decision. At what point do you…
CRM Buyers Checklist
by CommenceCRM
Want to ensure that you make the right CRM decision? Take a look at the CRM Buyer Checklist created by Commence Corporation, a leading provider of CRM software and sales…
3 Compelling Reasons to Employ Augmented Reality and Virtual Reality in CRM
by CommenceCRM
In today’s fast-paced world, customer standards are rapidly changing. While great products and great service will always remain as the main priority of customers, other factors are also developing new…
Take Your Sales Game to the Next Level With AI
by CommenceCRM
Artificial Intelligence (AI) is used for almost everything – from the way phones unlock with facial recognition up to the predictive text that shows when writing emails for work. But…
What’s the Difference Between Marketing Automation and CRM?
by CommenceCRM
Living in a competitive, data-driven world means your business has to do more in order to keep up with ever-changing customer preferences. Fortunately, there are now tools designed to boost…
7 Tips on Choosing the Perfect CRM For Your Small Business
by CommenceCRM
In the highly competitive business landscape, the one thing that matters more than the quality of your product is the customer satisfaction, towards your products as well as your service….
CRM Software – What Appears the Same May Not Actually Be the Same
by CommenceCRM
Selecting a CRM system for your business can be a frustrating exercise. To the novice buyer or evaluator all CRM systems appear the same. It reminds me of my experience…
What Is the Next Big Thing In CRM?
by CommenceCRM
Modern customers expect top-notch, personalized experiences from businesses, and customer relationship management (CRM) software addresses this need for many organizations. CRM software allows companies to record customer data, buying behavior,…
What Is the Difference Between Operational and Analytical CRM?
by CommenceCRM
Customer relationship management (CRM) software is a great foundation for growing your business and empowering it with the functions to run smoothly. However, no two CRM systems are designed alike;…
What Factors Influence Customer Satisfaction?
by CommenceCRM
Any organization in any industry has one common goal: to satisfy their customers. Customer satisfaction is a metric that measures how happy customers are with a business’s products, services, and…
Tips to Keep Your Customers Happy with a Remote Customer Support Team
by CommenceCRM
With the current COVID-19 pandemic, establishing and managing a remote customer support system is crucial now more than ever. Remote work means your employees are serving clients from home through…