Customer and Channel Partner Portal
Provide On-Line Customer Service
Extend your Commence CRM system outside your organization and connect with customers via an on-line portal. Provide customers with a central place to enter service tickets, access a Knowledgebase and Frequently Asked Questions 24/7. Increase productivity by providing your internal staff with automated self-service tools that will delight your customers, boost customer satisfaction and retention and reduce calls to your support staff.
Enter service tickets on-line
Automated receipt confirmation
Query the Customer Portal when you want
Available 24/7 from any device
Increase customer communication, interaction and satisfaction
Boost customer satisfaction and retention
Online Knowledge Base and FAQ
Access to the latest product information
Quick access to training materials
Get online manuals, videos and demonstrations
Secure customer access
Delight your customers by providing them with highly personalized interactive services on the web. Customers can submit support issues, query a knowledgebase and get the answers they need 24/7. You will increase customer interaction and improve customer service while reducing the number of calls to your support staff.