Customer Portal

Customer and Channel Partner Portal

Provide On-Line Customer Service

Extend your Commence CRM system outside your organization and connect with customers via an on-line portal. Provide customers with a central place to enter service tickets, access a Knowledgebase and Frequently Asked Questions 24/7. Increase productivity by providing your internal staff with automated self-service tools that will delight your customers, boost customer satisfaction and retention and reduce calls to your support staff.

Customer Dashboard

customer-portal
customer-portal
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Enter service tickets on-line
Automated receipt confirmation

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Query the Customer Portal when you want
Available 24/7 from any device

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Increase customer communication, interaction and satisfaction
Boost customer satisfaction and retention

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Online Knowledge Base and FAQ
Access to the latest product information

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Quick access to training materials
Get online manuals, videos and demonstrations

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Password protected
Secure customer access

Benefits:

Delight your customers by providing them with highly personalized interactive services on the web. Customers can submit support issues, query a knowledgebase and get the answers they need 24/7. You will increase customer interaction and improve customer service while reducing the number of calls to your support staff.

Commence CRM:

All Features
overview

Overview

dashboard

Dashboard

management

Account & Contact Management

sales-opportunity

Sales & Opportunity

lead-management

Lead Management

marketing

Marketing

customer-support

Customer Support

customer-portal

Customer Portal

project-management

Project Management

e-mail-integration

E-Mail Integration

reporting-analytics

Reporting & Analytics

apple-mac

Apple Mac

quickbooks-integration

QuickBooks Integration

platform-features

Platform Features

mobile-crm

Mobile CRM

social-crm

Social CRM