The Commence Designer Edition RM Version 4.1a release is now available for all customers using Designer Edition Version 3.5, 3.6, 4.0 4.0a, or 4.1 who have a valid software maintenance contract.
Please review the following links for important information and steps needed to download, install, and verify that the update has been correctly implemented.
CRM Software (Customer Relationship Management)
Commence Corporation’s web customer relationship software provides a suite of software applications that have been designed specifically for small to mid-size businesses that are seeking an easy to use, rapidly deployable affordable solution for customer management.
Contact Management Software
Contact management systems are focused on managing the interaction with people vs. the interaction with accounts or companies. Contact management software typically stores name, address, phone, e-mail, notes and historical information. Commence delivers a more robust offering and includes SFA/sales automation, database marketing, and customer service applications along with consulting services.
This is simply a term used to describe software that is deployed over the Internet via a web browser. Commence Corporation is a vendor that offers online software for mid-size businesses looking to improve how they manage their relationships with customers.
Customer Management Software
Customer management software systems are focused on managing the interaction with customer accounts or companies. Customer manager software typically stores company name, multiple locations or addresses (such as a branch location), multiple phone numbers, e-mail addresses, notes and historical information. In addition, the customer record is used to organize all the contacts within the account and show all related information and interactions across the different customer contacts. Commence delivers a robust Business to business offering and includes SFA/sales automation, database marketing, and customer service applications along consulting services.
Sales Management Software
Sales Management Software provides features to automate the selling process from introduction to closure and the ability to manage each stage of the sales cycle. Sales managers need more than contact information to manage complex sales processes, but they don't want to be saddled with an overly complex sales system that requires hours of administration.
Collaborative systems manage the full life cycle of customer interaction and involve multiple departments and multiple job functions. The objective here is to ensure that people throughout the organization have access to vital customer information in order to make informed business decisions. Collaborative software often involves the integration of disparate systems such as Microsoft Outlook, Accounting or ERP systems.
Social CRM Software
Social networking is becoming an important vehicle for sharing information and building brand recognition and is being touted as the way people will communicate in the future. Common sites include Twitter, Face Book, and Linked In. Commence Corporation has incorporated social networking into its web based CRM solution for small businesses.
This is simply another term used to describe software that is deployed over the Internet via a web browser. Commence Corporation offers a top rated online CRM software solution for mid-size businesses.
Hosted CRM Software
This term traditionally represents software that resides on desktop computers under a client server deployment. The server is managed and maintained by a third party vendor at their data center. The exchange of customer data between the desktop computer and server is done via synchronization over the Internet. Commence Corporation offers a hosted solution for small to mid-size businesses.
Microsoft’s Outlook program is utilized by the majority of businesses for e-mail, calendaring and task management. Commence is seamlessly integrated with Outlook enabling the end user to read their e-mail, schedule activities and access their calendar right within the Commence system. This helps businesses to provide better customer management and customer service.
Small Business CRM
Small businesses are more concerned with a products ease of use then having every bell and whistle available. Commence is a web Customer Relationship Management solution that has been designed specifically for small to mid-size businesses and may be deployed on premise or as a web based solution. Commence also offers an array of consulting services to assist with integration, application development and implementing small business management software.
Sales Tracking Software
Sales Tracking software refers to the automation of the selling process from introduction to closure and the ability to report on and manage each stage of the sales cycle. Commence offers this functionality as a component of its web based solution.
Commence vs. Salesforce.com
SalesForce.com is a web solution designed for enterprise corporations and is functionality rich, but too difficult to use and too expensive for small to mid-size businesses. Commence software is designed for smaller businesses and is easier to use and less expensive than salesforce.com.
Commence vs. Microsoft CRM
Microsoft Dynamics is a desktop solution sold and implemented by third party providers. It’s fairly expensive to purchase and even more expensive to implement and maintain. The company has announced a web-based offering that is designed to address the concerns above. Both products are sold and maintained by third party providers, which means you are not working directly with Microsoft, but instead with Microsoft partners. Commence customer management software is a comprehensive suite of fully integrated web applications that has been specifically designed for sales, marketing and customer management. Commence is easy to deploy, easy to use, customizable and the most affordable web solution for growing businesses.
Commence vs. SugarCRM
Sugar’s origination is what is known as open source software, meaning it’s free to the public. These provided the company with a great deal of visibility and free testing. The product however is fairly limited in its core functionality, requiring customers to then pay for additional features that are core to their business. Commence is a comprehensive suite of fully integrated business applications that have been specifically designed for growing businesses.
CRM Software Demo
Customers interested in Commence Web CRM software can sign up for a free online trial of the customer software so that they can experience how the product can be utilized for workflow management and managing customer relationships. During the trial period Commence will provide white papers, training and consulting services to ensure total customer satisfaction and a positive customer experience.
Commence supports several thousand customers across 35 unique industries in 22 countries around the world. These customers utilize the company’s product for managing customer relationships. Commence has one the highest customer retention rates in the industry and thousands of satisfied loyal customers.
One of the areas that differentiate Commence from other software vendors is our consulting services and our domain experience that crosses companies of all sizes and multiple industries. Commences professional services team assist our customers with best practices for customer manager software. This ensures that Commence customers remain satisfied and loyal.
CRM API Integration
Commence includes a web services Application Programming Interface or (API) that supports integration with disparate systems such as Accounting and ERP.
Commence offers our customers an e-book, called “Practices That Pay” which outlines best practices for sales automation and management, sales optimization and database marketing. These best practices are part of the company’s consulting services.
CRM Online Case Studies
Case studies that highlight the value customers have realized with Commence can be downloaded from this web site.