Customer Portal CRM
Customers have an expectation that they can get their questions resolved 24/7. To get a leg up on your competition you need to provide this level of support.
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CRM is automating how businesses can deliver high quality service and support to their customers.
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Years ago, businesses were simply defined by the quality of their product. Today, increased competition in every industry has leveled the playing field making the customer buying experience and the quality of service they receive the defining factor for your business. Customer expectations have changed dramatically and quality service means more than answering the telephone and responding to e-mails. Many…
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Best Practice # 42: Has a systematic approach to collecting, processing, storing and accessing information about their products and services. By Dave Kahle Sometimes I am almost embarrassed to have to actually spend time describing some of these best practices. There are some that seem so blatantly obvious, so basic, that there can’t possibly be salespeople who don’t do them.…
Read More One of the biggest challenges software manufacturers have to deal with is keeping pace with the rapid advances in technology growth. With main-stream giants like Microsoft and Salesforce.com in the CRM sector, many smaller Customer Relationship Management solution providers simply cannot compete. Yet one company seems to consistently invest in their software and introduce new features and enhancements each year.…
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