Customer and Channel Partner Portal
Provide On-Line Customer Service
Extend your Commence CRM system outside your organization and connect with customers via an on-line portal. Provide customers with a central place to enter service tickets, access a Knowledgebase and Frequently Asked Questions 24/7. Increase productivity by providing your internal staff with automated self-service tools that will delight your customers, boost customer satisfaction and retention and reduce calls to your support staff.
Customer Dashboard
CORE FEATURES:
- Enter service tickets on-line
Automated receipt confirmation - Query the Customer Portal when you want
Available 24/7 from any device - Increase customer communication, interaction and satisfaction
Boost customer satisfaction and retention - Online Knowledge Base and FAQ
Access to the latest product information - Quick access to training materials
Get online manuals, videos and demonstrations - Password protected
Secure customer access
Benefits:
Delight your customers by providing them with highly personalized interactive services on the web. Customers can submit support issues, query a knowledgebase and get the answers they need 24/7. You will increase customer interaction and improve customer service while reducing the number of calls to your support staff.
