Customer Support

Customer Service and Support

Deliver World-Class Customer Service

Customers are your lifeline, which is why you need to respond immediately when they call for service. Commence CRM provides service representatives with immediate access to client records enabling them to capture, track and manage all service related activity and respond quickly and efficiently to customer inquiries. A knowledgebase, frequently asked questions (FAQ) and integration with social networking sites like LinkedIn will help your staff to deliver the personalized service that drives customer loyalty.

CRM CUSTOMER SUPPORT VIDEO

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Service ticket management
Create, track, escalate and resolve customer service requests

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Resolve Service requests quickly and efficiently
Manage case activity across multiple departments and divisions

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Integrated knowledge management
Ensure consistent customer responses while lowering training cost

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Increase Cross sell opportunities
Introduce new products and services while delivering world-class customer service

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Measure the effectiveness of your staff
Real time customer support dashboard measures staff productivity

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Improve service effectiveness
Analytical reporting provides number of active tickets, how long they have been open and if they have been escalated

Benefits:

Commence CRM will enable you to reduce customer waiting time by providing your service staff with instant access to a customer’s profile and service call history. Eliminate missing or undocumented calls. Automatically generate service tickets and dispatch a remote technician. With Commence CRM you will delight your customers with world class customer service.

Commence CRM:

All Features
overview

Overview

dashboard

Dashboard

management

Account & Contact Management

sales-opportunity

Sales & Opportunity

lead-management

Lead Management

marketing

Marketing

customer-support

Customer Support

customer-portal

Customer Portal

project-management

Project Management

e-mail-integration

E-Mail Integration

reporting-analytics

Reporting & Analytics

apple-mac

Apple Mac

quickbooks-integration

QuickBooks Integration

platform-features

Platform Features

mobile-crm

Mobile CRM

social-crm

Social CRM