Customer Service and Support
Deliver World-Class Customer Service
Customers are your lifeline, which is why you need to respond immediately when they call for service. Commence CRM provides service representatives with immediate access to client records enabling them to capture, track and manage all service related activity and respond quickly and efficiently to customer inquiries. A knowledgebase, frequently asked questions (FAQ) and integration with social networking sites like LinkedIn will help your staff to deliver the personalized service that drives customer loyalty.
Service ticket management
Create, track, escalate and resolve customer service requests
Resolve Service requests quickly and efficiently
Manage case activity across multiple departments and divisions
Integrated knowledge management
Ensure consistent customer responses while lowering training cost
Increase Cross sell opportunities
Introduce new products and services while delivering world-class customer service
Measure the effectiveness of your staff
Real time customer support dashboard measures staff productivity
Improve service effectiveness
Analytical reporting provides number of active tickets, how long they have been open and if they have been escalated
Commence CRM will enable you to reduce customer waiting time by providing your service staff with instant access to a customer’s profile and service call history. Eliminate missing or undocumented calls. Automatically generate service tickets and dispatch a remote technician. With Commence CRM you will delight your customers with world class customer service.